SimplyNUC, Inc.Reviews of simplynuc.com

I plugged in, and started the Windows setup on the first computer, NUC13OXv9 7H00297 On the first restart, it failed to access the NVME card boot. I waited 5 minutes, then just pulled the power, waited 2 minutes, then it started up. This repeated itself after connecting to thee Domain, and restarting. Also, the fan is so loud that it is extremely annoying, and difficult to ignore. So far, only 1 out of 5 stars. Appears to be just as fast as the NUC13ANHi7 unit, with 64GB, which has no noticeable fan noise.

2 months late and not what i originally ordered

The NUC has regularly had issues operating as a Microsoft Teams room. We've experienced issues with displays and power/sleep settings.

I bought the NUC12 Extreme and waited 4 months later to recieve due to chip shortage (I understand that). However, their USB recovery flash drive does not work when I try to restore it. I called in and asked for a "PRODUCT KEY" to activate it and they refused to give out since I already paid for the Win10 Iot Enterpise 2019 High End version. They gave me an answer that they only have one master key to activate them all and I cannot have it. I only have a key product of which been sticker on the bottom of the system. This key only contains 20 digits instead of a normal one as 25. That is how my PRODUCT KEY does not work for Microsoft activation. They promised to send me another restoration USB flash drive within a week. That is what I am concern about. I paid extra money for a good Windows and I have the right to have a correct product key for legal activation. The Window costs me around $220+, I don't complain about the price at all. What make me uncomfortable is the product key is not given out as I am the owner of it Another thing is their graphic card prices are very high sky rocket. I have bought an exact one as their's and it only cost me $420, instead of nearly $1,500 at the time they have offered. I understand they have to make money but not more than 3x times. The NUC12 EXTREME is great, works very good. I love it for my work environment, I am a CAD/CAM programmer by the way. =====Sept.5th.2022 update==== NUC refunded the Windows cost of which I paid for and thank you for that.

After placing my order I received no update on the status (not one). I had to wait to hear from Fedex that my order was sitting at customs and awaiting payment to clear. I had already prepaid SimplyNUC Duties and Taxes, however 1 month later I am still receiving Payment Due Notifications from Fedex for the amount SimplyNUC has apparently not paid. I was also told repeatedly by the SimplyNUC team that they were sorry for the inconvenience they've caused and would like to help make things right. I still haven't received an update on how they're going to do that.

1 Star for dishonest service. I ordered my device (ruby r8) because the website labeled it as "Now Shipping" while other devices were labeled "On Back Order". I'm actually only in town for a short time. So I ordered the device and paid for rush shipping. The next morning, I get an email that SimplyNUC is very sorry but the lead time is actually 1 week for this device. I guess it's not "Now Shipping". So I wait two weeks with no update, and then email them. And now I get a song and dance about how the product wont be shipped until April-June. I'm sorry, that's a hell of a lot different than "Now Shipping". And for reference the ASPN50r7 is listed as "Out of Stock" and the NUC11TZI7 is listed as "On Backorder". This is just completely disingenuous. And do you think I really care for some made up excuse of "current global chip shortages, severe weather, Chinese New Year, and Covid-19"? You have severe weather to deal with every year, the Chinese New Year happens every year. The global chip shortage has been happening for two years now. And it doesn't mean you can't ship your products, it means you have less to sell. And Covid 19??? Again, it's been two years, you seriously haven't figured out a safe process yet? I'm sure in that two years, you've got a good sense for how long it takes to ship a device. How ridiculous, all of that constitutes a 2+ month wait on top of the two weeks I already waited for a device that's "Now Shipping". Needless to say, I told them to cancel my order and refund my money. Even if I wanted to wait for the device, I couldn't. I'm going to be out of the country in a few weeks. Who knows when I'll be back. That's why I bought a device that said, "Now Shipping" instead of one that said, "Out of Stock" or "On Backorder". Did they cancel the order? Did they refund my money? Did they at least respond to my cancellation and let me know how they plan to fix the situation? No, of course not. But two days later, I start getting automated emails from SimplyNUC's ordering system. I received a FedEX tracking number in one email and a "Your order is complete" in another email. Miraculously they had a device to ship to me. So, after 3 weeks I finally get my device. The FedEX shipping was fast. It did take an extra day because of the snow in NYC. I just don't understand the poor service. I wont be doing business with SimplyNUC ever again.

Unit comes with a Mic that doesn't work. Also says up to 7.1 audio. Tried updating and reinstalling drivers but that did not resolve the problem. Tried reaching the chat support but it was always busy and I was told to leave my email address and they would get back to me. Nobody ever did.

So far so good.