SIMPLE MobileReviews of simplemobile.com

I switched to Simple moble, seemed like a good deal. Until my screen got cracked and my phone stopped working. So I go buy another Somple moble phone, call customer service wi h is in India....I had had my # for 4 years....portred over to simple moble....and now can not have my # because I can not turn on my phone to get serial #, she made it seem like my fault. Very upset.

For the last two months I can not refill my phone by the emailed link, by logging into my account, off the website, by text or through chat. The only way is to call customer service, go through the automated process, finally talk to someone. A 20 to 30 minute process. An hour total after trying all the other ways. Even after verifying all my information is correct, still doesn't work. Customer service acts like my time means nothing and is not very helpful besides "well just call us to refill" like spending 30 minutes for something that should take 5 minutes is no big deal.

There ok just another tmobile rebrand for prepaid phones.

Activated with the 50 Unlimited plan. First day data streaming no problem. Day two Data is throttled. Called customer service to refresh the network 3 hours 4 reps, Horrible!!! Day three data is good un the morning and then throttles throughout the day between 2-6 Mbps download 20Mbps Upload, totally backwards. Stay Away from Simple Mobile if you need reliable Internet!

One doesn't have to go throughout a profuse observation to notice questionable undocumented changes this so-called we-care-for-our-customers company do from time to time. Recently, I'm paying for the $50 plan in which, supposedly, includes unlimited text, talk and DATA. The latter is completely false because (1) being unlimited doesn't equal to 600GB of data available (you can check it out in your SimpleMobile app if you purchase), (2) they cut me off from using data for work and study not even reaching 200GB of data usage, (3) the unprepared, unskilled, lost and with bad attitude customer service representative that picked up my call was having trouble understanding a simple question I asked him. Then he said that he was going to reboot the system after asking me for my name, last name and a security pin sent to my phone. Reboot the system? Really? Then he rushed to end the call by saying to me to wait 15 minutes until he calls back. I stopped waiting after 30 minutes passed by. Not having the necessary amount of money to pay for your bills and your phone service simultaneously it's frustrating and then, encountering unprovoked circumstances like the ones I previously wrote down infuriate me. These types of companies do what they want and walk free without facing lawsuits or charges or penalties.

This experience I have had with simple has truly been the worst- Bad communication, no knowledge of anything from the customer service department, I was on the phone with them 8 total hours between 8 calls and I asked for a refund of my monthly bill- $27, and it was denied , I hope no one else attempts to sign up with this company- you will be let down, I really wish I can give this experience of a few months, some negative stars Gracefully- Sheek

THIS IS A SCAM COMPANY! Stay away from it!

Absolute trash! I got throttled to ridiculous speeds despite having the premium unlimited plan which does not state any data caps or throttle. If simple mobile sells phones and google pixel they need to expect and facilitate high data usage up to 3TB otherwise its completely pointless.