SIMPLE MobileReviews of simplemobile.com

They lied and said there was service in my area and then after hours on the phone with them they said there were no towers near my house and I had to go with a Verizon provider. Since I had no cellular service I was unable to get any phone call verification or text messages and they constantly need verification in order to proceed with each step so it was a catch 22 (I had to borrow a family members phone to do all of these phone call conversations). Later when I wanted to switch to a Verizon provider they are now holding my phone number hostage until I can call them and tell them I want to transfer my phone number to the provider who actually has service in my area. Simple Mobile has just been a complete nightmare to deal with, non-stop mis-information about the service they provide and I continually feel like they hold me hostage because I don't have cellular service from them in my area, but NEED cellular service in order to do anything! I was told on the phone I can text them "NTP" in order to get a number transfer pin so I can transfer my phone number to somewhere else, but I texted them this and they replied they do not recognize me as a customer. So now I will have to spend time calling them AGAIN, I feel like I have been on the phone with this company NON STOP trying to resolve issues...

Customer service is useless and ignorant, can’t or won’t help with problems they should be able too. No US based customer support so your talking to people you can barely understand. Go elsewhere for your services as soon as I’m able I will be getting another cell phone provider.

I bought "Keep Your Own Phone" SIM Kit, didn't work. Call centre in Philippines told me, its invalid SIM and I need to purchase another so I went to Best Buy again and bought another. Again same issue. After spending hours on the phone talking to over 10 people I gave up. They refused to refund my money. It was a huge mistake, I should have gone with AT&T or someone professional. I learnt it the hard way hence I don't others to suffer like I did with these people and lose money.

MF BAD EXPERIENCE, been on the phone since 1:58pm today and it is current 6:40 && the F* voicemail still doesn’t work. Original call was to SIMPLY PAY THE PHONE BILL&& I’ve been stuck n this MUTHA F* PHONE ALL DAY. On my off day- very upset with service provided and spoke to over 27 representatives that continuously transferred me like a game of PATTY -DONT-WANT -NO-MF-Help!!! Because that’s EXACTLY WHAT I RECEIVED. I was very nice the 1st hour, but I have kids I need to feed, pets to attend to, & other SUGAR SHHHII to do!!!! This Could've been compensated easily because I worked for VZW & ATT PREVIOUSLY. Services I should’ve kept by the way. Didn’t know I was gonna work , for free aka involuntarily. More training is needed for this establishment, or the BBBisneeded to be called asap for quality review. Seriously!!

Horrible service, the last 3 months I re-up and I'm on the phone with them trying to get the service I paid for, very frustrating and now I can't get ahold of anyone there, I'm definitely changing my phone plan. Not worth the trouble when there is so many other options.

THERE CUSTOMER service is not that good,you have to try hard with them .but at the end they will solve the issue .the agents are not responsible as they should be .

worse customer service ever, existing customer for past 3 years , tried to add line and customer service keep hanging up instead of resolving the issue. going to google fi or verizon they do not deserve my business. 6/6/2022

Simple is terrible. It does not protect US customers' credit information. It's website is a joke and so is it's customer service wait times. Save yourself grief and choose another service.