SIMPLE MobileReviews of simplemobile.com

Purchased a simple mobile hotspot from Bestbuy when I went activate it online the sim card would not work-called customer service was told to buy another sim card, that one did not work told to buy a t-moblie sim card that did not work they sent me a sim card and that did not work. Spent over 6 hours on the phone over 4 days. Seemed that the customer service rep's have limited to no knowledge and difficult to understand-not saying they were not pleasant but just not knowledgeable. I do not know why they are still selling a product that does not work.

By far the worst company out they can’t help over the phone nor the store they hang up calls on me 7 times fuckkkkkkkkkk simple mobile there trash trash trash trash do not buy this trash

This is the most HORRIBLE company and provider. so many times I nearly killed myself just trying to do something so 'simple' lol, and this last time I just said F it, and lost access my not so inexpensive phone. I was so angry. couldn't even sign up for an account on the phone that kept telling me I couldn't do it, and it couldn't change my phone number in the assapp, or via ne of the reps who instead cut off my service. just be careful because when you go to transfer or change your number you'll end up having your service canceled. it happens every time, *F* these people, do not sign up for auto pay. and then you don't even know if they TracFone or simpleMobile either. what a freaking mess. once they deactivate your phone then that ineffective automated system tells you the phone # isn't valid. horrible! and terrible service. a couple months prior to this bad experience I had a far worse one where it literally I was killing myself to try to "port" a number from another simple mobile phone and after 8 hours I just gave up. they had cut off my service. you jerks, that wasn't what I wanted! if you value your own self stay away from this company. They will actually lie right into your ear that they're going to help you then hang up.or transfer you out again, after you explain for the 50th time what your issue is. TracFone isn't the best but try to avoid buying any (UN)simple Mobile phone.Theybhave nomintegrity and don't care.they will also give you misinformation over the phone, say one thing then another and confuse the hell out of you. TRASH these crazy making uncaring people.Jeezo! a consumer can't accomplish a basic otherwise easy task with a piece of breakable metal anymore, on their own or with a so called professional.

Mistakenly changed my number trying to figure a very poorly managed migration. Customer service notified immediately could retrieve it but refused to do so, a very simple process. Cost to the company over seven hours of dishonest customer service, they could have been serving other customers, and 10+ year customer lost not counting the cost of my time.

I had a nightmare situation with Simple Mobile to activate a new service for my son who is getting a phone service for the first time. I bought a used or pre-owned iPhone 12 Pro max for my 14 years old son from Amazon and purchase a Simple Mobile compatible SIM. When I called Simple Mobile customer Service to activate the SIM, they asked me to provide them the SIM number and the IMEI number of that used or pre-owned iPhone 12 Pro max, and I gave them the requested information and I was asked to hold on for few minutes. While I was holding, the CS Rep told me that they need to VERIFY the account information by sending a Text Message to the phone. Then I asked the CS Rep how could she send a Text Message to a phone which doesn't have any ACTIVE service? At that point she told me that the IMEI number of the used iPhone device I purchased already had a Simple Mobile account which they needed to verify in order for her to activate my son's service. I tried to explain to her few times that I have no idea who owned the phone before because I bought a used/pre-owned iPhone from Amazon. Then she said that she is SORRY, she won’t be able to activate my son’s service in thar used/pre-owned phone, instead she advised me to purchase NEW phone. How ridiculous it is that because she can verify the previous account by sending a Text Message to that used phone, I have to purchase a new phone!!! She said she tried to send several Text Messages but noting showed up in my end. As a result, I had to give up the activation process. Before I hang up with the CS Rep, I told her that Simple Mobile's such Policy is a Faulty Policy. Simple Mobile shouldn't use the IMEI number of a device as the ONLY determinant of successful authentication and verification, instead they should have a SECONDARY option to verify the account when customers who want to activate a new service in a used/pre-owned phone/device. Everybody can't afford to purchase a new phone. SIMPLE MOBILE COMPANY SHOULD CHANGE THIS POLICY, WHICH WILL HELP THEM TO INCREASE THEIR SUBSCRIBERS.

Their overall service is horrible: data service and customer service are a few of them. I don't recommend their service for any user:

Simple mobile moxie is a rip off do not buy this . Why the fukkk is it being sold still? If u can’t use it ? And I buy 50$ hotspot only plan so guess what ? I got ripped off and lost that funds too . Thanks simple mobile scam

Be careful about Simple Mobile company those really really scam They lost me my number they never returned back my number either. Made me big deal on my business when I lost my number. I need my number back for me to return my business I have that number for along time all my clients they know that number what the simple mobile company lose me it, this is a crime.