SIMPLE MobileReviews of simplemobile.com

CRAAAAP, one of my worst purchases ever! Don’t waste your money or time, trust me they will waste both

THIS COMPANY IS A RIP OFF!! FIRST, I HAVE THE CHEAPEST PLAN $28.35 I LOOK AT MY RENEWAL AND SEE THAT THESE PEOPLE SET ME UP FOR A FAMILY PLAN AND IT'S JUST ME!! WTH??? SECOND, I PURCHASED $15 OF DATA AND NEVER FOR IT. I CALLED CUSTOMER SERVICE AND THIS PERSON SAID THEY NEVER SEEN MY TRANSACTIONS. WTH??? I ASKED FOR A SUPERVISOR AND THIS WENCH TELLS ME SHE IS TRAINED FOR THIS SO SHE'S NOT TRANSFERRING ME! WTH??? IS GOING ON HERE???? MEANWHILE SHE DOES NOT HELP ME AT ALL!! RIPOFF ARTISTS!! I WANT MY DATA OR A REFUND!! I WOULD NOT EVER RECOMMEND THIS GARBAGE ASS MOBIL COMPANY, EVER FOR NOTHING!!! THEY DESERVE A NEGATIVE 100!!

Simple mobile customer service just tries to get off the phone with you and don't fix the problems Bought 10gbs of add on data twice and only recieved 2gbs both times first time I was told I used it all and the second time I called less than 15 minutes after I bought the add on and first they tried to claim I used it again when I told them I literally just bought it they asked if I reset my phone (I did) and they said maybe it wasn't reflecting on the account yet so I should call them back when the 2gbs runs out so they can fix the problem

So they sent me a SIM card that works only with Verizon compatible phones but my phone is not compatible with Verizon because it doesn’t have the cdma chip in it. So they scammed me out of $56.

I’ve been a simple mobile customer for 5 years, starting when my son first needed a phone and now with 2 sons both on simple mobile. My younger son’s iPhone XR just completely stopped working last week, screen was locked, couldn’t access anything, Siri worked but that’s about it. Fair enough, XR is an older model, so I log on to simplemobile.com and order him a new iPhone 12 and pay $300 in full. It arrived today and we started the activation process that came from simple mobile with the phone. I’ve done this several times with 2 kids with phones so I know what to expect. All I’m getting is error messages so I have to call. They proceed to tell me it’s because my sim is expired, and that I need to go ahead and buy a new one. THEY LITERALLY SENT IT TO ME! I had to scream at the poor CS agent. He finally said “where did you buy it?” Me: SIMPLEMOBILE.com I refuse to pay for another SIM card when 1) I just paid you $300 for this phone and sim 2) YOU shipped me an expired SIM Proceeds to put me on hold about 10 times to file a ticket for someone else to help me, then tell me that I have to call them back in 24 hours. I’ll be moving both phone numbers to MINT MOBILE tomorrow

Bought a sim today and I can’t make calls!!! Spoke to over 5 representatives and know of them knew what to do!!! I want my money back scammers!!!!

This is a SCAMMER company! The call center is in India. They messed up my account. Emailed me saying the wrong phone number WHICH I NEVER ATTACHED A NUMBER BECAUSE IT WAS A MOBILE WIFI UNIT I PURCHASED. NO MATTER WHAT NUMBER I GIVE THEM THEY CAN'T FIND MY ACCOUNT - WHICH I'M LOOKING AT IN THEIR APP WHEN I CALL THEM. DO NOT TRUST THESE THIEVES!!!

I ran out of high-speed data and decided to purchase some data add on. I paid $10 for an additional 5GBs. This was at 9:30am. I turned off my phone and turned it back on to make sure everything reset properly. At 10am I check my data balance and it shows I have 1.98GBs remaining. Less than 30 minutes and I apparently used 3.02GBs. I call the so called customer service line and was told they don't control my data usage and there was nothing they could do about it. I asked for a supervisor and surprise surprise the supervisor was not available. They couldn't transfer me, give me a phone number or email to get in touch with the supervisor. This was the 2nd time this happened. I the same problem 2 months ago. This time I was sent to refunds and supposedly I will be getting my $10 back. I won't hold my breath.