SIMPLE MobileReviews of simplemobile.com

This is the worst service period. If you want to pay for something that you don’t know if it’s going to work? This is the go to! It’s anyone’s guess every single day if your phone will work or not. You might get to send texts, or make calls. Or maybe you won’t get to at all. Who knows! They will also offer you free phones. Don’t take one, they are worse than what you have and will work even less on their network. Oh, yea… Network! It’s supposed to be on Verizon and they are supposed to have the most coverage anywhere. Well, that’s a lie because it had exactly zero coverage when I went to PA last year and I couldn’t use it at all unless I was on WiFi. The worst phone service I’ve ever used.

So glad I switched simple mobile has issues from tower service to poor customer service customer beware

The only reason I didn't give 1 star is because customer service through chat has really done everything they can to help me when I have an issue. A problem I recently discovered is that if I turn on wifi calling the next time I reconnect to my wifi my service disappears. Sim status said service disconnected. Took me a few days to figure it out. Turned off my wifi calling and back to no problems. I would be happier with this service if I could get more than one bar when at home. I sometimes have to go outside to talk on the phone because I'm coming in choppy for the person I'm talking to.

This company needs to be shut down! I lost my phone and I tried to call and cancel service or switch my number to a new phone. Mind you the phone is lost, but they said the only way the could verify the account is through a text message. I have a 4 digit pen, when I asked them if I could provide the pen for verification they said they could not take the 4 digit pen number to verify the account. When asked why can’t they use the pen number to verify the account they said they could not tell me why because of security purposes. I asked to speak to a manager, they stated that there was no manager to speak with. They are not friendly at all and they do not care about the customers.

This is the most stealing company you can ever join. I’ve been a customer for seven years and they literally told me today that I had to buy another Sim card because they joined another company so I can have my line back they didn’t accept my payment because they needed me to get another SIM card… please don’t do the same mistake I did…..Anthony Kourradi 2819052753

Customer Service is beyond incompetent. My service was down for 3x weeks on a mobile hotspot. Called multiple times until I finally got a hold of someone that said they understood the problem, and whom could actually communicate in English. They said they would extend my service date 30 days since virtually no data was used, and then within 2 days my service expired/cut off. Called back and they said there was no record of me calling or this agreement. This is a complete sham of a service with zero percent chance you will ever have a call with customer service that will resolve your problem. There are charging an exorbitant price for the data, and then the service fails constantly on their device. POS, on all fronts!

Couldnt be a worse company to deal with, DONT go with them, took my money, countless calls over 5 days. DO NOT TRUST THEM! They lie and dont do a thing.

Company is trash. Can't port my number out. When I cancelled, they just replaced my number with a random number to try and keep billing me for the ACP voucher. But they still held my original number hostage. At first I gave the wrong zip code to T-mobile. Then it was the account number which was supposed to be the imei. Then they said it was not that but a different account number. Everything they say is a lie. They make up crap on the spot. Hang up on you constantly. In 29 years of having a bank account I have only ever reversed charges 2 times. Both times were this trash company.