SIMPLE MobileReviews of simplemobile.com

I don't recommend this company to anyone. I tried to change phones and contacted them to assist with activating my number to another phone. First they told me they can but first I need to buy a simple mobile kit and when I did they they couldn’t successfully assist with the activation process. They told me “We did the best we could but we are unable to help” after unsuccessful tries on their end and not being able to activate my number on another phone. This is beyond frustrating and their customer service sucks so bad…. I’m changing carriers now. They are the only company that has issues with activation. Poor…

They are straight bull they called my account fraud after not honoring my gift card I had an order number from the gift card telling me that I would have to wait 24 hours to receive the gift card waited 24 hours called them two days afterwards. Nothing to show then waited for them to call me seven days afterwards. Nothing to show they were able to email my email for a confirmation codes. I got an email from them all the time for when I pay my phone or get extra hotspot. I even got the email for the order that I have made for the gift card through my points and saying that I would have to wait 24 hours to receive the actual gift card but when it came down to the actual gift card email and was never received and at the end of them making me wait basically 7 to 10 days they turned around and called my account fraudulent and then when I said, I’ve confirmed with you guys my email my payment history, my name my address and many other things instead of you guys honoring that your rewards program is fraudulent and has a problem. You guys need to fix your rewards problem rewards program they decided to tell me that my account was the problem oh, but it wasn’t a problem you guys were receiving my payments. It wasn’t a problem like I said before when it was confirmation code sent to my email. Everything was sent to my email. It was going to my email perfectly fine except for my gift card that I was supposed to receive on 28 October and we are now on 4 November yeah don’t don’t sign up for simple mobile they’re horrible.

They said my card didn't scan right. But had no problem scanning my money. Wouldn't give me my minutes or money back. Evil and greedy company. Wish I could give zero stars. Going somewhere else.

They run with Verizon Network Totally scam on Data Plans i Dont I recommend this company to anyone i recommend Visible Mobile $30 everything is unlimited $30 plus hotspot they run on verizon network also

My name is widderline drice & customer service is sucks ass. Trash. Very trash. I changed my number they give me one that doesn’t work can’t receive text or nothing they won’t do nothing about it because it maximum was 4. It’s very sucks ass and mad disrespectful

The apps you download lag horribly, you can't answer the phone in time because the calling also lags! I don't recommend.

I spent hours online chatting the agents often ignored my requests. Verizon is literally forcing customer to switch from Net10 to Simple and nobody seems to be able to handle that process and even when they say they do they don't. I spent over 5 hours chatting and they haven't managed to fix it. Not to mention my cell reception is so much worse because the managed to activate their sim card just under Net10 when I specifically requested to switch now so I didn't have to do it in a week and since I was low on data. They seemed like they didn't want to or know how to honor the rewards that were offered to incentivize an early switch. Oh and when they get tired of running you around for hours they'll just eject you from chat.

I was paying my service through simple mobile for a phone I bought from them. When that phone got demolished after getting run over, I went on their website and bought another phone, the iPhone 13. I set it up through smart pay and was advised that I would be paying for my service and phone through smart pay every month. 4 months later, I noticed that I was being billed for my service twice a month. Even though I was paying my service through smart pay, simple mobile was still taking out my service every month directly through their app. I called and explained the situation and the woman in their refund department said she would issue a refund for the 4 months I double payed. 2 weeks later, never received the refund. Called them back and their refund SUPERVISOR told me that there is no notes about the refund in their system and the woman in HER department “must have lied to you”. I was shocked that this is how they conduct business. They told me there is nothing they can do and told me to contact smart pay. Smart pay tells me to contact them. It’s a money grab and a scam!