SIMPLE MobileReviews of simplemobile.com

Tried to change credit card fir auto pay 4 days later the said let it expire and reload. What a joke

Horrible just plain horrible, 4 hours wasted today talking to multiple agents. I finally asked for a pin number to move on to new carrier. Never again.

After 25 years in IT support, I can say, this is the worst company I have ever had to work with, as user or technician. Their customer service/tech service/ sales agent combo is a nightmare. They are very bad at all three and the fact the agents get spiffs for sales is a horrid idea. Attempting to get a simple config change to allow me to use a new mobile hotspot device has gone into a second week and they advice they may need another week. This, as my first week of paid upfront service has already burned away. As this point I have registered a fraud case with my CC company. Rest assured if the hardware I purchased wasn’t tied to only this company, I would never have considered them and will never do business with them again. I would advise everyone steer clear of this scam business!

I'd give it a ZERO if I could. My husband went on the simplemobile app and purchased a new phone. We have been on the phone FOUR HOURS WITH FOUR DIFFERENT people and they cannot get his phone activated. It can receive text but not calls. And they all have transferred him to another representative with no outcome. How can you sell and phone on YOUR website but you can't activate it? DO NOT WASTE YOUR MONEY OR TIME. Update: $220 down the drain. Switched companies AND had to buy a new phone.

i was overcharged 50 dollars on my account that i have for 6 years for 4 lines and its the same every month 135 dollars and when i pressed approve transaction i received a notification for a 185 dollars charge to my credit card called immediately and spoke to Jernomo on 3/17/2025 and after 45 minutes he assued me that a credit was issues and will credit my card back. A week later called back and spoke to wishryl on 3/26/2025 and told her that i did not get my 50 credit back and another 45 minutes later back and fourth she explained that the ticket number that jeronmo gave me was not a credit it was an Escalation ticket (whatever that means) for my next bill and that they could not do anything anymore . In short simple mobile STOLE 50 dollars from me and do not wanna return it and dont wanna issue me a credit on my next bill. Time to shop for another carrier.

They're scammer's I paid 43.23 for tcl k24 and I wanted to unlock my carrier just to unlock my carrier cost 150 dollars they don't even have a phone plan that price and also if I wanted it for free I'd have to literally wait 12 months but I had to have my phone number activated I promise you I'd never buy another tcl or simple mobile product and this is going back today

So I buy a brand new phone at CVS for a good price because my old phone stopped working all I needed to do was take my SIM card out my old phone and put it into my new simple mobile phone and they told my phone is locked so I have to have 60 days worth of services before my phone unlocks so I can put my old SIM card in my new phone I never hard such a thing if I buy the phone outright with my own money paid in full why is the phone locked I dnt see one good review on this comptey what a joke

Simple mobile charged my card and double charged me they didn't apply the charges to my account or anything they just took my money and kept it, called they said they see the charges and woul refund my money but never did, I've never saw how a company can just charge your card for no reason and steal your money. I did a dispute with my card and the claimed I authorized the charged so simple mobile is a scam they are robbing people and I can't believe that can go on in America.