Simple HealthReviews of simplehealth.com

I would give them zero stars if I could. Reading these reviews I can see I am not alone. I have been previously using the service for over a year but when I came to renew they suddenly weren’t accepting my same insurance that had been covering my medication for the past year. They charged me 60 dollars without my approval and claimed to have sent out my birth control. The tracking link said it arrived on 3/11. Still no birth control and I have not been able to reach anyone have multiple email attempts. It is an automated reply saying they will get back to me within 2 business days which has clearly not happened. I am out 60 dollars and no birth control. Horrible company. Horrible customer service. I have cancelled and will never return. I am not one to ever take the time to write a bad review but I believe others need to be warned if you are considering using their service. DO NOT USE SIMPLE HEALTH!!!!

This is what I've had to deal with the past two weeks. I got notice today that said 'sorry we missed you.' That is beyond disrespectful. I emailed your support 5 times in two weeks and NOT ONCE did anyone respond. Nothing in my inboxes, spam, or trash. The real kicker is that it is THE SAME pill I've been on even though I asked to be put on something else. I had to go through all my reasons that I have to have a pill that contains estrogen AGAIN. The doc still put me on one without and the battle started all over again. Simple Health was the easiest and most consistent way to get my birth control especially during covid. Over the past 6 months I have had some issue every single time I try to contact Simple Health, 9 times out of 10, I won't be able to talk to a human. I've talked to the chat robot for over an hour trying to figure out how to get around him and talk to a person. I have failed to get to a human really, in all but one of my attempts to make a change. That boils down to just ONE TIME that I have been able to reach a person. This is the first time I saw the this number to contact via text. I am not a needy customer and don't ask for much and my request for help over the past two weeks would have been so easy for someone to answer me and solve the issue. I have been a member and loyal customer since July 2021. There has been one, maybe two times that I had any kind of problem. It has been so frustrating that I would like to close my account. I emailed support and haven't been surprised that no one has responded. In summary: All I wanted to do was approve my order but was unable to -no matter what browser or equipment I used I was unable to submit approval. I tried to get help from the bot and got no where closer to a resolution for my problem and no closer to having any kind of conversation with a human. After reaching out 5 times, now 7 after writing this text and the message I sent this evening as well, I still have not gotten a call, email, snail mail, ANYTHING in response to me practically begging for help. I am beyond annoyed and frustrated. I have never cancelled any sort of RX or service because of the lack of attention that is being given customers who ask for it. It's sad. I will not be recommending this service to anyone ever again. Thank you for being my source for birth control when finding an in person doctor was not an option. I hope you guys are able to find a way back to how things were and show your customers that you actually care and want to help. I didn't get the feeling you care about what your customers are going through and just wanted to push pills out of the door. It's been an extremely uncomfortable past few weeks. Really do wish you all best. Take care.

Without any notice, birth control, pills were sent to me. I was notified. They were on their way, and I was not able to cancel the order. I attempted to contact them and could not find their phone number. I texted the number they provided and did not receive a reply. Therefore, I had to pay for a product I did not need.

This place sucks. I’ve been trying since Feb 28th to get birth control. I’ve been emailing for days and finally today I wrote to cancel my order. They suck! Do not use

I moved recently. After trying to update my address multiple times, simple health still shipped my order to the wrong address. The website makes it almost impossible to update any details. Then, I tried to contact customer support telling them what had happened and they basically told me it was my fault. They did not help in any way, they did not try to make the situation better. They pretty much told me I'm out $60 dollars, and if I wanted I could pay another $60 to get my birth control. I told them I was going to find another company -- and you should too.

Simple Health was advertised to accept insurance. I answered their questions but there was nowhere to put my insurance information. I waited weeks for a response back but it turned out they no longer accept insurance. I got a prescription from a different online company that accepts insurance and received it immediately. I told Simple Health I would not be continuing forward with them. One month later I got a reply from them telling me they were proceeding to charge my card the $20 prescriber's fee. I understand that the prescriber's fee was for the doctor's time and not dependent on whether they were actually able to provide me with the prescription, but the whole experience was ridiculous and wasted so much time that my personal health was dependent on. They told me a manager would reach out to me to discuss a refund but that was about 6 months ago. I have sent several emails following up but no response.

Horrible customer service. I have advised of my issue through chat and the bot’s answers were completely irrelevant. I was instructed to email the customer support center. I have emailed twice and received no response. They do not bill my insurance company and just charge my credit card each month. Do not use this company!

I have been using this service for about a year now and EVERY time I had to get a new shipment, I had issues. I have Anthem Blue Cross and for the first two shipments everything went fine, everything was covered and stress-free. By my third shipment, my birth control wasn't covered anymore and I had to jump through hoops to get my money back. Now I have to renew my prescription and my insurance doesn't cover my birth control anymore even though it has for the past year. I am not one to leave reviews, especially negative ones, but please stay away from SimpleHealth. They are scammers and I really regret getting my birth control through them. For the past 6 months, they have stressed me out about my birth control.