Simple HealthReviews of simplehealth.com

No customer service. There is no number to call for help just a “support” email. Those people don’t respond ether.

I’m leaving two stars only because in the beginning they were great. The last year it’s been one issue after the other. Starting with the fact that they told me I would have to start paying out of pocket regardless of my insurance. Fine. No big deal. Until they sent me an email roughly 5-6 months ago telling me that I’ll no longer have to pay out of pocket, I just need to make sure my profile has my updated insurance info. I checked and verified everything was right until suddenly I was charged again out of pocket. When I contacted them they said they had to update my profile to not be out of pocket when that isn’t something I could do but they can’t return my $45 that I had just paid. Annoyed but I can move past it. Until, they finally just told me my insurance wouldn’t cover it and they were wrong. On top of that the last two months I’ve gone without birth control for days on end because they’re shipping my order late. Two weeks ago they sent me an email saying I need to confirm my order. I tried through their link in the email. It had me check two boxes and sign my name except there was no next button or confirm button etc. I tried emailing them FIVE separate times, once every other day, and the only response I received was an auto generated email stating they would get back to me within Two days. Two weeks later and no one has ever responded to that. Eventually I had to log in to my account on someone’s laptop to which there was then a confirm order button. That was then 3/27 and I had to try that because I got an email from them telling me I had two days to confirm my order or I won’t be getting it. It’s now 4/4 and my order hasn’t even shipped. I’ve tried emailing. No response. They do provide a number to text with the word “URGENT” with order issues, I’ve sent 24 texts to be exact trying to get someone to respond because I now have two pills left before I am completely out. This company is not reliable in any way. I’ve been on birth control pills for seven years and only the last two have I used simplehealth. Great in the beginning. Now I’ll be looking for another provider

DONT USE!!! My prescription was approved, i paid and it has been MONTHS and my prescription never came

REPORT THEM! Will not answer my emails and never sent my birthcontrol

Placed order on 3/18, it's now 3/30 and I haven't gotten my stuff delivered already. They just now sent me an email saying they couldn't fill the prescription. This was my first time using insurance and it's taking way longer than when I would pay out of pocket. Also they don't answer emails well and leave you hanging wondering what's gonna happen next. Seriously sucks please try another website that actually works.

I REALLY used to love SimpleHealth for how simple it was. It has gone completely down hill. I needed help with my prescription and wasn’t able to approve it on my end. I sent 4 emails within a week, with absolutely no resolution NOR any help from anyone. I changed the prescription hoping that would solve the issue. My order was sent to the pharmacy on March 22nd, and it said to expect shipping details in 1-2 business days. A full week later, and no tracking, or any type of notification if anything was wrong the the prescription. This time I’ve sent 3 text messages and 1 email again with no response. I had to frantically find another place to fill my birth control because of them. I would HIGHLY NOT RECOMMEND this business anymore. I used to adore them and they truly made my life easier, but not anymore

I started the service a year ago and had no issues until 2 weeks ago. It was time to renew my prescription and for some reason couldn't verify my phone number. I tried contacting them thinking I need to wait for 2 WEEKS! But then just decided to get another service. I went through the motions of deleting my account. But they recently charged me for a prescription I haven't renewed. I plan on disputing it so I'll see how that goes but don't trust them!

I have been using them since the summer of 2021 and never had a problem. You actually used to be able to talk to a real person. This week i had a terrible experience and will never use them again! I was getting a new prescription since i had run out and asked to be on the same one I’ve always used since 2021. Well not only did the “doctor” change my prescription to something completely different it was also going to cost $570.00!!!!! Yes almost $600 they were planning on charging me! I was freaking out trying to text and email, telling them to change my prescription because i could NOT afford to pay that much. Not exactly surprising but i never heard anything back from them. So before my order even began being processed i had to cancel my debit card because 1.) I couldn’t get in contact with a real person and never got a response to my emails or texts 2). There’s no option to cancel your subscription until AFTER they ship your birth control. I’m genuinely still paranoid the charge is going to somehow go through even tho the card was canceled and the charge was never pending in my account. But if you’re thinking about trying out simplehealth don’t.