Simple HealthReviews of simplehealth.com

I’m leaving two stars only because in the beginning they were great. The last year it’s been one issue after the other. Starting with the fact that they told me I would have to start paying out of pocket regardless of my insurance. Fine. No big deal. Until they sent me an email roughly 5-6 months ago telling me that I’ll no longer have to pay out of pocket, I just need to make sure my profile has my updated insurance info. I checked and verified everything was right until suddenly I was charged again out of pocket. When I contacted them they said they had to update my profile to not be out of pocket when that isn’t something I could do but they can’t return my $45 that I had just paid. Annoyed but I can move past it. Until, they finally just told me my insurance wouldn’t cover it and they were wrong. On top of that the last two months I’ve gone without birth control for days on end because they’re shipping my order late. Two weeks ago they sent me an email saying I need to confirm my order. I tried through their link in the email. It had me check two boxes and sign my name except there was no next button or confirm button etc. I tried emailing them FIVE separate times, once every other day, and the only response I received was an auto generated email stating they would get back to me within Two days. Two weeks later and no one has ever responded to that. Eventually I had to log in to my account on someone’s laptop to which there was then a confirm order button. That was then 3/27 and I had to try that because I got an email from them telling me I had two days to confirm my order or I won’t be getting it. It’s now 4/4 and my order hasn’t even shipped. I’ve tried emailing. No response. They do provide a number to text with the word “URGENT” with order issues, I’ve sent 24 texts to be exact trying to get someone to respond because I now have two pills left before I am completely out. This company is not reliable in any way. I’ve been on birth control pills for seven years and only the last two have I used simplehealth. Great in the beginning. Now I’ll be looking for another provider

Simple Health is a good idea, and that used to work great, but now its just a pain to deal with. All last year I struggled with getting birth control prescription on time, I had to go to a different doctor to get a prescription to substitute their continuous delay. Then randomly in the spring they change my prescription for valacyclovir. Are used to take a daily as preventative, now they refused to uphold that prescription and will only prescribe 12 pills a month. The recommendation was for me to find another doctor for that prescription. Now my birth control prescription is coming early, but I've had cold sores for three months straight. So if I have to go to another doctor to get a prescription, then why would I still use them?

If you are considering getting on birth control, just go to a doctor. Simple health services and horrible. I got charged $45 for pills months after I opted out. They don’t answer your questions, they take days to respond. And they don’t pay attention to any of your issues when prescribing pills. I experience chronic migraines and have ibs, and got put on the multi pill which made me incredibly sick. I sent them an email about it, didn’t get a response until 3 days later. They didn’t even bother to answer all of my questions. On top of that, they don’t even have a line to call. Just overall crappy service and you’re better off getting your pills covered by insurance, because even though they claim to take insurance, they don’t take blue cross blue shield or Medicare. Overall just a super stressful service to go with.

I was charged $80 on August 1st for my four month pill refill. I STILL have not even received a shipping confirmation much less my pills. I'm completely unprotected against pregnancy. Today I was charged $80 again. This is ridiculous and "please give us up to 5 business days to respond" is absolutely unacceptable when it comes to important health issues.

Simple Health seems like it should be a good solution, however when I needed to switch birth control they were "out of stock" of the bc I wanted to change to, then when I went with another option and my insurance asked for a "medical necessity letter" to make the change Simple Health said they could not provide it and suggested I pay out of pocket for the medication. Not helpful at all. Do not recommend.

Great idea in theory, but the company doesn't do its best to make sure deliveries are on time or that the BC prescribed is the right amount for their patients. Within two days of me starting the Xulane patch, I was hit with intense nausea and vomiting, I couldn't even keep water down. Had to go to the hospital. I liked how they included the internal condom and emergency contraception, but now I'm weary to take anything they give me considering what the BC did to me.

ORIGINAL REVIEW 9/8/21: This pill factory makes its money by getting as many credit card numbers as possible and then making it impossible to stop the charges. What kind of shady operation disconnects its phone? Try it yourself: (646) 593-7500. It's impossible to delete your credit card from the site or to cancel an order. They refuse to send a reminder until AFTER the order ships, so you can't cancel it. You're just told to send an email and wait 3 days for a response. Well I sent them an email and now I've officially notified them that the order was fraudulent and unauthorized. I will issue a chargeback with Visa if they fail to cancel. But it's also Visa's fault because I can't block this company from making a charge again without reporting the card lost and getting a new card number. If SimpleHealth allowed me to cancel the transaction -- or Visa allowed me to block the company -- this wouldn't happen. ADDITION 9/12/21: After sending an e-mail and a message to SimpleHealth's Facebook account telling them I will dispute the charge, they did issue a full refund. I also told them to close the account and delete my credit card number, so this shouldn't happen again. BTW, I was able to get their unpublished customer service number: (855) 513-5021.

Quick shipping & fast communication. But, I started receiving generics for my original birth control. Within a 4 month span, I had received 3 different brands. And it takes my body time to get used to each of those. I contacted them & they let me know they do send out a generic version. But I did not realize I would be getting a different version/brand each time. Will not be using anymore!