Simple HealthReviews of simplehealth.com

20 dollar consultation fee done prior to prescribing or “consulting” and refuse to refund even if you receive nothing from them

Used them for awhile and they were pretty consistent; although there were issues of them substituting my scripts without telling me and a few other things, they were willing to fix them. They charged me for the yearly fee in September 2022. Then in late November, they notify me that they're not taking my insurance and I need to either pay or transfer my script. I tried until a few days ago to text, email and contact them to crickets. I FINALLY got someone to email me back on how to get my pharmacy take over the LAST REFILL from the script they had given me a year ago. I then asked them to refund me the annual fee as I hadn't gotten any services and it had taken so long to get anyone to fill me in on what to do. Thankfully I have records of all communications. They just replied back that they can't refund me because I had "been offered a valid prescription based on (my) health needs". So, I'm being charged for something i was offered? But I never received. I'm sure that there are many other people they've scammed this way, but just in case there are people researching, don't bother with this company. They're losing insurance companies (wonder why) and they're looking for cash grabs any way they can get it.

Do not use this company. They post so many FAKE reviews. I used them for a 6 months birth control prescription. Went okay. And was notified after 6 month for renewal. Contacted them before pills were shipped to cancel. No reply. I moved, so the pill never got delivered. Usps sent it right back to the company because address no longer existed. When I asked them for a refund. They said they cannot issue refund for pills. Okay? I understand if I actually returned it which I didn’t. So no pill. No return. Had to contact my bank to dispute the charges but it may be too late since it took simple health a month to reply to my email.

They lied to my face in writing and told me my insurance “changed and stopped supporting simplehealth” and auto charged me $80 a month for birth control. I called my insurance and they said nothing had changed and they still supported my prescription. I confronted them with the reference number and immediately they confirmed and sent out my order within minutes. Complete lied to my face to try to get me to pay cash. What a SCAM

Simple Health is a good idea, and that used to work great, but now its just a pain to deal with. All last year I struggled with getting birth control prescription on time, I had to go to a different doctor to get a prescription to substitute their continuous delay. Then randomly in the spring they change my prescription for valacyclovir. Are used to take a daily as preventative, now they refused to uphold that prescription and will only prescribe 12 pills a month. The recommendation was for me to find another doctor for that prescription. Now my birth control prescription is coming early, but I've had cold sores for three months straight. So if I have to go to another doctor to get a prescription, then why would I still use them?

Moving away from insurance to cash is the worst thing you can do to people, especially during these horrendous financial times. Such a slap in the face and its just plain selfish. Another example of how healthcare has moved away from taking care of the patient. Its all about making money off of people

Simple Health has now turned into a scam. I used their company for 2 years with no problem until now. They randomly switched to a “cash-pay only” platform and do not accept insurance anymore. They also didn’t alert their customers of this change and expected us all to be okay with it. My birth control went from free with insurance to $60 every refill. They claim to provide “affordable birth control”, but that’s just a lie now.

So many hoops to jump through. Paused a prescription, wanted to resume, essentially impossible to do. Simple Health was less than helpful. Additionally I chose to add an Ella emergency contraception to my next auto ship birth control order and by the time it was finally ready to ship they told me my prescription had expired and I'd need to get the emergency contraception with my next auto ship, another 3 months out. Would not recommend.