SimonmedReviews of simonmed.com

I don't understand why SimonMed doesn't have native English speakers answering phone calls. All calls are apparently routed to a Call Center in India, where associates not only speak too fast but also have a very heavy accent. Additionally, they have a habit of cutting you off while you're asking questions and even becoming argumentative. This is unacceptable considering people are relying on them for matters involving their health. I can only pray that the service I receive in person is better than the service I received over the phone just trying to verify my appointment and out-of-pocket costs.

I don’t understand why you can’t make an appointment for x rays . We have to wait an hour after we arrive because they don’t do this . Most places are much better I think I would rather drive to woodlands Methodist than wait here in Kingwood

Worse company I've ever delt with. Their "bots" are clueless. I received almost 20 messages, etc., each one with a different date, time, etc. Finally, when I went to my appointment (as scheduled) they didn't even know who I was. Never again.

I had an appointment for today, which is Sunday, and I question that and I ask, are you really open on Sunday?And I was told yes , at the glendale location. Well, it was closed and the urgent care.Next door said this always happens on sunday. So I managed to find a location five miles away in peoria , that was open , and I have to wait two hours for an appointment. The reception receptionist said they tried calling me, but that was a lie because I looked at my phone logs and my phone messages and absolutely no one tried calling me to tell me that the machine was broken at that location. Very unfair and horrible service for nothing , driving all over the place

Called many times to schedule and I keep getting unqualified people who say they can schedule my procedure then I’m told they do not do this procedure. My dr called and spoke with them but all I get is incompetent people. They put you on hold and never come back. Im going to Banner. They scheduled right away.

No one speaks English, and it takes 10 minutes to get through AI to get to a person who doesn't speak English. Their reviews are abysmal, but they have the advantage of having to have your dexa scans mammograms at the same place. Were this not the case, I would never use SimonMed.

The doctor misread my ct scan which in turn caused wasted time at a urologist along with a procedure that wasn't even necessary. The small mass identified on the scan was on a different organ than what the doctor reported. Thankfully my nurse practitioner caught it and has arranged for the proper specialist for me to see. I won't go back to SimonMed.

I had a terrible experience with the administrative side of the clinic where they were violating hippa rules and changed mammogram providers. A few years go by and I receive a notification that I can access my report and I go through the process and instead of getting my report I have to go through all these advertisements of why you should get a mammogram and then they want you to schedule but don't give you your report. At that point I decided to go back and erase my info I'd given them and of course you can't go back. It was a total scam, set up to make you watch informationals and schedule, but never giving you your last report