SIDESTEPReviews of sidestep-shoes.com

Hele snelle service. Binnen 2 dagen binnen. Ik zag veel slechte reviews dus was bang dat mijn schoenen niet binnen zouden komen maar dat was niet waar ze kwamen zelfs heel snel binnen. Zou eigenlijk vrijdag pas binnen komen maar was er donderdag al

Bestellung und Lieferung als solches problemlos und auch recht flott.. retoure aber absolut Katastrophe.. von alleine kommt da niemals jemand auf die Idee das Geld zurückzuzahlen.. nachtelefonieren, emails.. dann klappt es.. am besten per Paypal-Email schreiben und Druck machen, dass man sonst käuferschutz beantragt.. hat bei mir geklappt.. werde trotzdem einen Bogen um diesen Shop machen

I laybuyed a takkie at side step less than 2 months ago. The leather of the takkie began peeling off. On the 11 of dec I took it in to and spoke to the regional manager whose name is Brandon the music was so loud i could barely hear myself and with us having to wear a mask due to covid 19 i had to speak a bit louder. I tried explaining again to brandon wat was wrong with it and how long ago i purchased these items he asked me in such an unprofessional manner what do i want! As a regional manger he has no way of speaking to customers and told me there are other customers around i shouldnt be talking to him like that . IF THE VOLUME OF THE MUSIC WAS AT AN ACCEPTABLE VOLUME IT WOULD NOT HAVE GIVEN ME REASON TO HAVEN SPEAK TO U AS LOUD AS I DID! This is not your place to tell a customer how they should speak to a customer. Ur olace as a regional manager is to see that ur client leave happy and comes back to your store in the further again . I am disgusted at how he spoke to me and handled the situation . I told him to send the ahoes away to quality assurance which all store in retail do because sales consultans dont have the qualifications to make decisions like this in store. He then told me, my son ran with the sneaker those arent running shoes and it was woren out how exactly do u know my son ran in these sneaker , where u there to have witnessed this . . He asked me again what i wanted i said the quality of the item is poor . I then told him to change the return policy because it says as follows : Returns and exchanges Returns only accepted upon prsentation of original invoice (which i do have) Within 30 days of UNUSED good in original condition and packaging. TO ME THIS POLICY DOESNOT MAKE SENSE BECAUSE WHO IN THEIR RIGHT MIND WILL PURCHASE ITEMS AND NOT MAKE USE OF IT FOR 30 DAYS AND THERE AFTER WANT TO RETURN IT!?! OF CAUSE NOTHING WILL GO WRONG WITH THESE ITEMS IF ITS NOT BEING USED . I AM NOT HAPPY WITH HOW HE HANFLED THE SITUATION AND I WOULD FOR SOME TO LOOK INTO IT. i will not purchase at this store ever again . I work as a sales consultant myself but not once have i treated a customer with such disrespect the way he did . If brandon should the the return we have when it comes to our clothes and shoes he will b shocked . If this is his way of dealing with customers this SHOULD NOT BE HIS PROFESSION AT ALL! I have prove as to how the sneaker looks. Im so disgusted i wont advice any1 to purchased at the store again. After my disappoiment at this whole situation one of their customer stepped into the store i work at and i asked how her expience was she said she had to scream at the top of her lungs in order for the assistant to hear her .

Zeer slechte service. Schoenen nooit ontvangen. Diverse malen gebeld en gemaild. Eindelijk na een maand hebben ze toegegeven dat ze een fout hebben gemaakt en schoenen nooit zijn verstuurd. Binnen 5 werkdagen zou ik mn geld krijgen. Tot op heden: 11 dagen verder nog altijd niet ontvangen. Begint de riedel opnieuw. Ongelofelijk dit. Mn advies: bestel niets bij dit bedrijf. Service is waardeloos!

Schuhe verfügbar, bestellt, zwei Tage später retourniert (nicht mehr verfügbar) Das gleiche ist 3x passiert!

Ik heb 2 schoenen besteld en hebben ze allebei voor de levering datum gekregen.

Ich habe mir gestern die NIKE AF1 PIXEL GG WOMEN - DAMEN bestellt .Es wurde per Mail Bestätigt das es über Paypal eingezahlt wurde und heute morgen bekam ich die nächste Mail das es storniert wurde ! WTF einfach ,obwohl der Bestandteil nicht mal unter 6 waren ... !

Getragene statt neue Schuhe erhalten. Kundenservice will mir einen 10% Gutschein für eine Bestellung innerhalb von den nächsten 2 Monaten erstellen statt mir einen Betrag zu erstatten. Alternativ soll ich die Schuhe nochmal zurück senden und neue bestellen. Absolut unverständlich, umweltfreundlich ist das auch bei weitem nicht.