VIDAShop clothing, accessories and home decor designed by independent artists and manufactured responsibly. Every VIDA purchase gives the gift of education to our global makers and their communities.
VIDA (shopvida.com) has 418 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Robin P.
I tried a handmade bandana mask- couldn't breathe an my glasses fogged up. I tried a dust protector mask- still foggy glasses. This one from VIDA is perfect. The nose piece creates a snug fit which means no fogged up glasses! The filter is added protection.
Response from VIDAMay 16, 2020
Robin, We are so glad you are pleased with your mask and are delighted to have you as a customer.
Amy B.
I am very happy with the quality of the tie purchased. It was the perfect gift for someone with uniquely artistic taste. The two modal scarves purchased by a friend were beautiful in color and super soft. We are both pleased with our purchases.
Response from VIDAApr 8, 2020
We are so happy to hear that you loved our products. Thank you for your support and for being the best part of VIDA.
Memas M.
If I could give 0 star I would. The only thing good about this company is its customer communication. Not that you are going to get any satisfaction if you are unhappy with your purchase. THEY WILL NOT RETURN and use that excuse for keeping part of your money. They pay their artists ( and I use that term lightly) a pittance and charge outrageous amounts for sub quality products.I should have listened to the friends who has been disappointed but went with my grandaughters desire instead. Also item took almost 4 weeks to receive. I will never be lured in again with their great photography, and clean advertisement. There is no customer service when a return is not accepted if a customer is unhappy, and it takes 20 emails to come to THEIR resolution.
Response from VIDAMar 31, 2020
Hello, I am very sorry to hear about your experience with us. My name is Allan and I am the customer service manager for VIDA. I would like to personally apologize to you and assure you that this is not reflective of our values. Please message me at [email protected] Att: Allan so that I can get in touch with you to get information and find out how we can improve our processes. I want to also thank you for your feedback as it will help us be better in the future.
Pz
I paid for shipping and Vida only paid a portion of the shipping I paid to them so I had to pay shipping again to get my package. !! Never again and reported to BBB
Response from VIDAMar 31, 2020
Hello, We are very sorry to hear you had to pay double shipping for your order, we would like to make sure you have the best customer experience when you shop with VIDA. We would love to get in touch and make it right. Please email us at [email protected] Attention: Allan, Customer Service Manager. Hope to hear from you soon, Thank you in advance for allowing us to address your issue.
Elizabeth A.
I ordered the octopus clutch purse with long strap Well they got my money but I got zippo No reply no order confirmation no shipping info no purse There is no phone # to call I got nothing from this company Don’t waste your time or your dime They suck Elizabeth Ann
Response from VIDAMar 31, 2020
Hello Elizabeth, My name is Allan and I am the customer service manager for VIDA. I am very sorry to hear that about your experience with us. This does not reflect our VIDA values and I can assure you we will make this right for you. Please Email us at [email protected] you can send it directly me and I will personally handle the issue. I hope to hear from you soon, Thank you for your time.
Melissa
These folks are terrible to work with. I ordered several items in May. It took much longer than stated for anything to arrive. Finally they let me know that a table runner that I ordered wasn’t of high enough quality to send and gave me a gift card. I asked for a refund. I had to ask and argue over many weeks. Then they said they would refund but never did. They cancelled the gift card because they said they would refund, but did not. Then they said they would ship the item but again never did. Their customer service people over and over told me things that were not true. They took my money, kept my money and sent me nothing. Plus what a HUGE hassle. Go to Etsy. They treat their customers better.
Response from VIDAMar 31, 2020
Hello Melissa, My name is Allan and i am the customer service manager for VIDA. I would like to personally apologize for any trouble this has caused you and would love the opportunity to turn your experience around. You can reach me at [email protected] Att: Allan. We here at VIDA value our customers and want to ensure their happiness with every interaction. I am looking forward to hearing from you soon. Thank you for your help in making us better.
Carolyn F.
I've always gotten beautiful things from Vida and have had many compliments on them.
Response from VIDAMay 17, 2020
Thank you, Carolyn. We appreciate you posting your feedback on Trustpilot and we are delighted to have you as part of the VIDA community. Very best, Peter // VIDA
Jo
Beautiful fabrics and design. Takes a long time to arrive.
Response from VIDAFeb 27, 2019
Hi Jo, Thanks for the kind words. We are working closely with our logistics/shipping team. Love, Team VIDA
