VIDAReviews of shopvida.com

I ordered 5 masks at different times in April and haven’t received any of them. I got an email from Vida saying one of the masks had been shipped to me, but that was 8 days ago. I’m getting really frustrated at this point. Update: 5/29- I am BEYOND frustrated at this point. One of my masks got “lost in the mail” and Kelsey was supposed to rush a new one to me, and I haven’t gotten that one either. Now I’m not getting responses back from her. This company is awful. 6/1- Kelsey got back to me and made everything right. I’ve changed my rating from 1 star to 3 stars. I love the masks themselves, but the process of getting them was, as I said before, frustrating.

I ordered several face masks from different companies. These are the poorest quality masks I purchased. They are made with very thin fabric and have an extremely small opening to insert the filter Also, they have taken the longest to ship. Additionally, their customer service is abysmal. I made four orders over the course of a week (different recipients). They all took much longer to ship than advertised, even after they finally made it through customs. Worst part was the first order I made has yet to arrive even though the other three orders eventually were received. It says they were shipped nine days ago but USPS hasn't received the package and VIDA is not responding to my emails except to say everything is fine. Five weeks and waiting. If you are looking for cloth masks I suggest you consider other options.

I really would like to take in consideration the opinions you are receiving, thinking that you are a global company and some of the facts change from country to country. the positives: 1) Good e-commerce platform. 2) In my experience, good customer response 3) Good range of products 4) Very good quality in 100% Modal Scarves (the the negatives: 1) Extremely high priced products in all the lines. Even with the discount is not possible to make business. I have been selling my own designs for 3 years and I really haven't make money, scarcely at the breaking point ((product cost+delivery cost* exchange rate)+packaging cost+art fair cost or delivery cost). Besides the only product that have a decent price-value relation is the 100% Modal Scarf (in Mexico, this fiber is not well known. The persons that knows it doesn't understand why the final product is so expensive if the fiber is not. The constant comment: They are wonderful but too expensive. 2) The increasing exchange rate USD-MX pesos (is not in your control, but it's quite important for your/my business 3) The delivery cost is as expensive as one 100% modal scarf 4) For my market, the only possibly way to make some money is with one product (100% modal scarf). The high price of the rest or the high-priced/low value relation of the rest of the lines, make not viable to invest in any other item. So I can't raise a interesting product line. 5) VIDA doesn't have inventory, but I have. Thats why I'm not interested in buying anything else at this time and in this uncertain situation.

So far I am giving two stars due to poor customer service and failure to receive masks I ordered on April 27. There were no notifications when I ordered that there would be delays in delivery other than they were manufactured upon order. A few weeks after my order I received an email saying my order would be indefinitely delayed because they were being manufactured in China and there were delays in delivery due to COVID-19 (which should have been anticipated by the company). Now they magically added a warning about delays in shipments due to COVID-19 and won't let anyone put reviews/comments on their website. I have also sent two separate emails to customer care (in accordance with VIDA's recommendation in recent emails) regarding the true status of my order and inquiring about a refund if I wasn't going to receive my order in a reasonable amount of time. VIDA has failed to respond on both occasions. Rather than focus on customer care they have shut out the customers and it seems like they are refusing to refund people who are not receiving their orders. I understand there are issues related to COVID-19 that are causing delays, but VIDA made the decision to go overseas for production. The least they could do is respond to customer questions and offer refunds. I've already had to go and purchase different masks because I have no idea when these might arrive. My guess is in August or September, if they ever arrive. Again, its one thing for there to be delays. It's another to simply refuse to respond to customer questions about items that we paid for. I would not suggest purchasing through VIDA. Get your masks from a more reliable company.

I wish I had read the reviews first. The Masks are too small. Please note the responses from the company in reviews are to the five star ratings. None to negative or unhappy reviews. I wonder if it is worth it to leave a review. We will see

The masks were comfortable and arrived quickly. I love the little sliding thing on the ear strings so you can customize the fit.

It took about 6 weeks to arrive. However, I do like the mask. You can tighten the bands over the ear for a tighter fit.

I'm hoping I am pleased with my masks. I ordered them a couple of months ago (approximately) and I haven't received them yet. Apparently, they were stuck in customs in China. I was under the impression this company was owned and operated in the U.S.A. which was one reason why I chose this company. I am hoping to get them soon. Although, I have no way of tracking where they are. I am hoping I am pleased.