VIDAReviews of shopvida.com

We ordered from Vida after reading the reviews on how well the masks fit kids, and it was a US company. We ordered on 8/2 for a trip on 8/29. Their website said orders ship out in 1 - 5 business days, but may be delayed due to USPS Covid shipping delays. The day after we ordered the masks, the status on our order was updated to "Your item in in our Warehouse and we are working on shipping it out." After not getting an update to the status we e-mailed on 8/10 and were told to give them to the end of the week. After not getting a status change we e-mailed again on 8/15. On 8/16 they told us they are waiting for an estimated shipping date from the warehouse team. We are very frustrated with the lack of transparency. Either they don't have the product to ship and are just saying its sitting in the warehouse, or they are so disorganized they can't ship their product promptly and their own teams cannot communicate. If they didn't have the product to send, they shouldn't have let us order. We are now not able to get product from anywhere else in time, and Vida has done nothing to help us.

This company is run by con artists. After taking your order and money, and despite paying for expedited overnight shipping, my order of masks have not arrived. It has now been 2 weeks since my order. Customer support gives canned responses when contacted, citing shipping delays with USPS. That is completely inaccurate as I have received many other orders from other companies via USPS in a timely fashion.

Ordered masks two weeks - masks have yet to ship (website says will ship within 1-3 days). Contacted customer service, was told I would hear back from them within 24 hours - have not heard back from them. THEY ARE A SCAM. DO NOT GIVE THEM YOUR MONEY.

Terrible customer service. I ordered kids masks for an upcoming trip 2 weeks ago. Still no shipping date. I receive automated scripted responses that are full of useless garble. I was told my order would ship by today. NOPE.

I ordered these masks for an upcoming airline flight. They said that they were out of stock after I placed my order. They said that they would replace it and I said only if I could get them before my flight otherwise they were useless to me. They were very nice and said they would do that. I never received them and got a notification a week into my vacation that they had just been shipped.

I'm very disappointed with my order experience. I ordered kids masks two weeks ago for a trip, and they haven't even shipped yet despite the fact that the website said they would ship within 1-3 days. When I contacted customer service I wasn't even given an estimated timeline! At this point they will not arrive in time for my trip.

Their website stated items ship within 1-3 business days but after a week of my item not shipping I contacted them only to be told that they were out of stock and waiting on a shipment. It was useless to pay for the 2 day shipping because they arrived 2 weeks after I ordered them. Then to top it off they are not even KN95 masks!! They are M95c, whatever that is and they don’t even fit the same. After researching, the masks they sent are from a company called Lutema there in San Diego as well, they are thinner and not the same quality. Also if you pull up that companys website you will see that the masks they sent are half the price. However, it is NOT the mask advertised on their website. These were for my immunocompromised child who has to attend school and they don’t even fit correct and I was sent something other than advertised. Previous purchase with them in May was fine and had no issues with the product or fit so I put my faith in them and spent much more this time. I feel completely ripped off, customer service responds at weird hours and seems like they are in a foreign country. Most likely going to file a dispute with my bank because I paid $230 for a 100 pack, so I’m out serious money and from other reviews, their customer service seems unwilling to help.

Took my money and no delivery! Can't get a tracking number, nothing. Ordered kids n95s for the new school year and first supposed delivery was "lost" after 11 days of not getting anything. Now 2nd "attempt" has not arrived of course with no tracking number. Customer support is eager to mark your issues as solved even though there is no resolution. Now I have to scramble to find a decent n95 mask before school starts in a few days. If you want to be scammed, order from VIDA.