shopvejii.comReviews of shopvejii.com

Vejii had the best prices for online vegan food. Their customer service is excellent. My only complaint is that they are often out of my favorite items.

My first order came up with melted food and broken packaging. The customer service assured me that they would refund the amount (which they did) and give a $10 "vejii buck" credit to my account. The Vejii bucks still do not show up on my account. Afterwards I was sent a link to provide reviews for $20 each review (I did two including one on this website totaling $40). A gift card was issued to me that consistently did not work. It has been several months since I completed the review (which I gave high praise) and I am still unable to use my $50 worth of credits. Furthermore, when I finally did get the one $40 credit to work (still no $10 vejii bucks) the website shows orders over $75 get free shipping (which I took a screenshot and sent them) and it is still charging me shipping. Their customer service took a steep nosedive after that first order which I praised in the review for promising high only to find out they deliver low. I actually was going to invest in this company financially as I believe it had such great potential but if they cannot get their incentives, rewards or honour their websites typo's then that is bad business.

Vejii has the best customer service ever by far. I emailed customer support because my order was lost, within 15 minutes, I received a reply, asking me if I wanted a refund or for my order to be sent again. Due to the weather conditions and road cIosures in BC, I opted for the refund, which I received instantly. I will definitely be ordering again when weather and roads are better.

I love this store. Great customer service and a very larger selection of specialty foods. It's the only place I can get No-Milk and I love it. Keep doing what you're doing and I will be a customer.

I have ordered from Vejii several times over the past 6 months. Any time I have any issue with an order the company quickly rectified any concerns I have. I will continue to shop with Vejii because they have top notch customer service. I placed an order and it was damaged during delivery. The issue was completely out of their control and the responsibility of the delivery service but Vejii still promptly responded, fixed the problem. Vejii has an excellent choice of products and their customer service is one of a kind!!!

When I placed my order I forgot to apply my coupon. I emailed to ask if the coupon could be applied or the order could be canceled if not and I would re-order. The customer service department responded within 24 hours and quickly applied the coupon to my order. It was a simple and painless experience.

Vejii has great customer service! In my initial order, they left out an item, but promptly fixed this after I emailed them. They not only shipped out the missing order without additional charge, but also awarded me credit. Definitely would recommend!

I had contacted customer support regarding the timeframe for delivery. We were at subzero temperatures with over a foot of snow on the way. I was provided with a quick response, tracking number and the offer to assist should there be a problem with the items due to the weather. Excellent customer service and I will continue to purchase from Vejii.