shopvejii.comReviews of shopvejii.com

I was really excited to try vejii but I have not yet received any communication regarding my order placed 1/2/2021. I did send an email 2 days ago with no response as of yet. I am hoping this is an oversight and I don’t like leaving negative reviews but this is another avenue to reach someone at the company. I’m really hoping this can be resolved because I do love what vejii stands for and hoping this can be my go to for all things plant based!! **Update** I am really impressed with Sheena in customer service who reached out to me right away!! There are issues with shipping and with the pandemic and such I get it. My concern was with communication and just keeping me aware of my order’s status. To make up for this inconvenience, I was already reimbursed for 50% of the cost of my order AND sent a $50 gc via email. Thank you Sheena at Vejii for listening to me and working so hard to make it right!! I appreciate it 😊

My daughter was very pleased, we will order again!

I still had not recieved my purchase and was longer than 2 weeks. I requested a full refund! They not only did so but sent many of the items for trial for free. Some were tastey, some were not. This is a new company, i will reserve my full review until they have larger selections and all kinks worked out. I will try to order again later.

I have not received my order almost a month later

We appreciate the lengths this company went to make right a poor situation with our first order. Took a long time to receive and our frozen food was thawed. I know they are working to rectify this for future orders and figuring out logistics. We will try this company again in future. As plant based eaters, we hope that this company will grow and thrive. So while our first experience and impression was less than ideal, we hope to see them flourish.

This is possibly the BEST CUSTOMER SERVICE I have ever received. There was a delay in the order; I decided to go ahead and cancel the order as it was very late after Christmas. They went ahead and shipped the order to me anyways for free with their sincere apologies. When was the last time that happened? WOW. And the products were fresh, well wrapped and delicious. I will be shopping here again for sure.

I never received my order.

(Original Review) Shipping is not consistent. Have 2 separate orders... first received melted and the second never came. Still waiting. (Update) Vejii immediately took action against the issues noted above. Full refund and gift card. I appreciate the customer service and will use the gift card to give them another shot. Their company and products are great... just a few kinks to work out with delivering time sensitive products across the country. Thanks you for being a stand up company.