Kathryn M.
This is the second order I have received.
This is the second order I have received from vejii. The first was totally ruined because all the ice had thawed and the food was spoiled. I decided to try again. This time some of the ice was thawed and had leaked spoiling the paper packages of some food, but things were still cold. I would like to suggest that you improve your cooling set up. I recently received two orders from "Imperfect Foods" they use a similar insulation to yours, but put the cooling bags under the bottom packing and that keeps everything dry. It also insulates the coolants and they don't thaw quickly. They use a large "Nordic Ice" block which is drain safe. It's a keeper! Great for coolers, etc. The Imperfect Foods company also has organic and vegan choices, so at this point I'm going to keep using them. Thank you, Kathryn
Response from shopvejii.comApr 9, 2021
Hi Kathryn, we're so sorry these issues came up and we appreciate the feedback. We'll certainly reach out to see if we can make it up to you!


