shopvejii.comReviews of shopvejii.com

Well it’s a mixed bag. My first order was a mix of frozen, refrigerated and dry goods, when they arrived I knew from seeing the wet box that it wasn’t going to be pretty. Nothing was cold, everything frozen and refrigerated had to be thrown out. All packaging was destroyed not only from the food melting but because the ice packs weren’t put in sealed bags. They really need to rethink their packaging. The dry goods were fine other than a missing label on a jar.. it was no where in the box. Customer service was awesome. Very understanding and wanted to make it right. They sent out a second shipment. Unfortunately they had an issue at the warehouse and I didn’t get my full order. They did refund my funds those items in a very timely manner . On the items they did ship this time they FROZE the cheese and refrigerated and bottled items. Thats not good! The cheese when thawed just fell apart, not usable. The salad dressing separated and just wouldn’t remix . The frozen items were cold this time but not frozen. So they have to be used immediately as refreezing isn’t recommended. Packaging was messed up from being wet from the ice packs but at least the shipping box was still intact, It’s great they are trying so hard to get it right. They are a fairly young company and there are bound to be glitches. I really hope they can work them out as it’s an awesome service. I’ll give them another chance. Hoping it works out

the nutritional value were not available for all items, which for situation is very important. Shopvejii is not for me at this time.

Update: As soon as the people at Vejii saw this review, they immediately went above and beyond to remedy the issue! Great customer service in case any mistake is made! Great and delicious product with great delivery. I did take a star because I ordered a vegan cheesecake to have for Mother's day but it never came! :(

Fast delivery and great price on shipping. Have paid several times that from other similar online shops. The ice packs and all food were frozen solid when they arrived, and a damaged item was promptly responded to and replaced quickly. Until recently I was a customer service manager (transferred departments) and Vejii checked off all the boxes for standards to which I held my own team!

This was my first time ordering from this company, and I received everything I ordered. And I was given amazing customer service after there was a delivery issue. I will 100% be ordering from this company often, and I have shared this company and ordering website with several of my friends and family.

First, the good news. All the items I wanted were available. Great communication from Vejii to tell me when everything would be shipped. However, none of the frozen items were frozen. They were chilled, but definitely not frozen. So disappointing! Following up on a rather unsatisfactory first experience, Vejii provided superior customer service. My second order arrived quickly, and all items were chilled as expected. I will definitely purchase from Vejii again. Thank you Vejii!

I was really excited to find a company with such a variety of vegan food. However, the company was unable, in two tries, to deliver frozen food that was not completely thawed and not cold. I hope they can fix their shipping problems. I would like to see the company succeed.

I like the variety of products to choose from. I thought the prices were good and the products arrived quickly. I would definitely order from this company again.