Karen A.
I ordered the product the cost was…
I ordered the product the cost was raised I wrote to question it they stated they were showing Canadian dollars but my card would show the correct amount. After 10 days and no shipping info I emailed them to find out their credit card processor froze their funds. I could wait till they got funds which no idea of how long. I requested a refund and was told they couldn't refund with their new company. I had to contact my credit card company to initiate a refund I got a temporary one for 90 days. They put me trough too much work and don't trust the company.
Response from Healthy PetzOct 20, 2026
Dear Karen, Please accept our sincere apologies for the trouble you’ve had with your payment, shipping updates, and refund request. We understand that you expected a straightforward purchasing experience, and we’re sorry this was not the case. For reference, our standard shipping timeframe is 4–9 business days, depending on the location, excluding weekends and holidays. We’d like to review your order and understand what went wrong. Please email [email protected] with “PRIORITY – [Your Order Number]” as the subject line so we can give your concern the attention it needs.