ShopHairWigsReviews of shophairwigs.com

The customer service is abhorrent. I ordered crochet hair, the order went through and 3 days later I received an email that the hair wasn’t in stock. They tried to offer alternative colors or they said I could wait until their vendor sent it. They gave me a timeframe of 2 to 7 business days for the vendor to send it to them, yet they also gave me a 2 to 7 business days timeframe for me to receive it. When I inquired about which timeframe was accurate, they could not comprehend what my question was. If it was being shipped directly to me from the vendor, then this would make sense. But, if they have to wait 2 to 7 business days for the vendor to ship it to them, this means that I would not get it in 2 to 7 business days. The customer service representative could not comprehend my question. It’s my last time ordering from this site.

DO NOT BUY FROM THEM LOL! THEY TOOK MY MONEY (LUCKILY I GOT IT BACK) AND SENT A FAKE TRACKING NUMBER. NOT EVEN UPS COULD FIND MY PACKAGE. YALL ARE LOSERS LOL NEXT TIME BE SMARTER BROKE ASSES!

I purchased some crochet hair May 22, 2021 total with shipping $50....NEVER RECEIVED IT! It's bs with FedEx. Like I stated before... Bc the company uses FedEx as their carrier & I can't put in a claim directly to FedEx... The company not taking this matter seriously! I loss a client & money! No one cares! But my money was spent. I never received compensation. I never experienced nothing like this before. I've been VERY Patient!!! I don't have money to just lose. This will not be swept under a rug! I'm gonna do whatever it takes to get my money or product. So this won't happen to anyone else that spends their hard earned money!

This company is a total scam. I just ordered wigs from this company that were NEVER received. I tried to contact them and had a very hard time contacting them. When I tried to contact FedEx with the tracking number they claim to have provided saying the items were shipped they just copy and pasted the FedEx number in the email. I told them I never received the product and they said it was not their problem. PayPal would not do anything on this claim and denied a refund so now I am out of almost $100 and have contacted my credit card company. DO NOT PURCHASE FROM THIS COMPANY. They are a scam!

PLEASE DO NOT ORDER FROM ShopHairWig, SIMPLY BECAUSE THEY ARE TOTAL SCAM. i PLACED MY ORDER AND DID NOT GET ANY RESPONSE OR ACKNOWLEDGEMENT. I SENT THEM MULTIPLE EMAILS AND THEN SOME STUPID PERSON RESPONDED TO SAY THAT MY BEAUTIFUL WIG WAS BEING MADE. I ASKED FOR REFUND IMMEDIATELY AND MY REQUEST WAS IGNORED. THEY FINALLY SENT THE WIG AFTER OVER THREE WEEKS AND IT WAS TOTAL RUBBISH, NEVER SEEN A WIG LIKE THIS BEFORE. AND THE PACKAGING WAS EXTREMELY POOR. TWO WIGS WERE STASHED IN A PLASTIC BAG TOGETHER. TOTAL RUBBISH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I MADE AN ATTEMPT TO RETURN IT BUT THEY HAD DONE SOMETHING TO MY EMAIL ADDRESS. MY EMAIL CAME AS INVALID SO IT MADE IT IMPOSSIBLE FOR ME TO RETURN. I SENT A NOTE TO THEM ABOUT THE RUBBISH SENT TO ME AND ANOTHER STUPID PERSON RESPONDED TO SAY 'Hi, Glad that you have get the package, may I know in which part the wig can not meet your requirements. The item may not keep great shape during shipping. I suggest you can wash the wig first, when it dry, it will looks better. And if you can send photos, that will be great help. Thanks.' I DO NOT KNOW HOW LONG THEY WILL BE IN BUSINESS BUT I PRAY IT WILL BE PRETTY SOON. PLEASE DO NOT BE ANOTHER VICTIM. THESE SCAM BAGS ARE OPERATING FROM CHINA (WHERE ELSE IN THE WORLD WOULD THEY COME FROM?). THEY TOOK MY £140 FOR NOTHING. SCAM BAGS!!!!!!!!!!!!!

Actually I give them 0 stars. They sale wigs that are nothing like the picture. It is a scam. Check the shipping address because they have multiple websites. If you wish to return a wig and they say ship to 1829 stanley st northbrook, il RUN. Don't purchase from any site that has that address as the return place. I purchased a wig that was absolutely nothing like the picture. I asked them if I could return it and they said yes. I sent it and paid for shipping and they sent it right back to me and said they couldn't accept it because the original packaging was messed up. So I actually lost more money. I WILL NEVER DO BUSINESS WITH ANY COMPANY WITH THAT ADDRESS EVER AGAIN. Shophairwigs, ebonyonline, all of them are the same. There's a reason why they don't show you all the images in all colors of the wig. Do yourself a favor and just save money for a real one because these people are scammers.

Do not be lured in by the low prices or seemingly availability of items. They'll take your money, make you believe your items are coming then send you an email saying items are unavailable. I've been waiting FOUR WEEKS for 2 lace wigs. Four emails later, no response and no hair! They are a scam!!!

Ordered some wigs on 3/19. Never received a shipping notice. Emailed them on 3/24 requesting a refund. At first they tried to blame the USPS, but I told them that the mail has not been delayed for three weeks. Received an email saying my order was canceled. Next thing I know, they fraudulently charged my account and quickly shipped the order so they wouldn't have to refund me. I reported them to my bank and to the BBB. They are the most fraudulent company I've ever dealt with. I wish I didn't have to give them a star.