ShopHairWigsReviews of shophairwigs.com

I see that many are saying that ebonyonline and shophairwigs is the same company and they are. There is a points system w ebonyonline and I am waiting to see my points show up b/c they are the same company. Now then, my experience is as follows. On shophairwigs.com, it clearly states “FREESHIPPING”, but I did not receive free shipping even after I entered the code. I reached out to them (shophairwigs) and their response was that I could NOT RECEIVE FREESHIPPING due to the weight of my order. I strictly ordered drawstring ponytails, to the tune of $140 something dollars. I sent them a realtime screenshot of their (shophairwigs) website clearly stating that my order was well over the specified (by them) amount. Still, I COULD NOT RECEIVE FREESHIPPING due to the weight of my order. This clause/disclosure/exception WAS NEVER featured on their website!!!!!! My order ended up being nearly $160.00. They reached out to me in a final email stating that I would get a percentage off which totaled $7 and some odd cents. As for the weight, my order was just left at my door by what clearly seemed to be an independent delivery 📦 person. My thoughts are that they paid a third party (not fed ex, usps, or ups to deliver my order. This makes me think that they (shophairwigs) are passing off a portion of the shipping/delivery according to someone else’s request to ship/deliver. When I picked up my box 📦, it was as “light as a feather” and I stood holding it in one hand over my head. The ponytails are is beautiful and the order placed and amount of time for delivery was extremely fast. I will buy with them again but I needed to give this review to help other potential buyers to look out for the points system and non-freeshipping issue. I appreciate them getting back to me and also for sending beautiful products, but still…………, “business is business”!!!!!!!!!!!!

While I give the company 3 stars it's just because I got my items in a timely fashion. No confirmation of order or shipping info though just showed up. I sent an email to check on the status of the order about 5 days ago and never got a response but it showed up today . The customer service from this company is awful. They are rude. I had to place my order 2x because they cancelled the 1st one. About 4 days after I placed the orginal order I received an odd email from sales@shophairwigs. I had placed 1 order previously and our communication took place under a different email so I was suspicious. Especially considering the fact that the email asked me to send a photograph of my driver's license and credit card to an unsecured Yahoo email to prove it was really me placing the order. I simply emailed the email address that I knew was the company to verify they made this request and they responded with we always verify orders and since I obviously dont feel comfortable they can cancel my order. Against my better judgement I emailed them back with the information they requested only mintues after and the next day they still cancelled my order. When I emailed asking why I got a three word response to order it again. If it wasn't for the fact that this particular supplier was the only one who still had the wigs I wanted in stock I wouldn't have reordered the items but I have no intention of ordering anything from them again. I'm rather concerned as someone posted there credit card was used by a shophairwigs employee unauthorized and have taken steps to ensure I get a text alert if every transaction made by that card. I also blocked out my driver's license number and part of the card but not sure if that will prevent them or not.