ShopHairWigsReviews of shophairwigs.com

There was nothing wrong with ordering from the website. The company is very timely and I’ve always chosen them whenever I need a product. Thank you!

DAEJONNA D. did a great job in getting my order to me in short order. Love the product love the sale prices.

I did not receive a tracking number which scared me but on Sunday i email customer service and by Monday Ms LARISSA reached out to me and my product was in the mail the same day it took only 6 days. This is a legit company I would recommend this company

Fraud Fraud Fraud - if I could rate 0 I would. Tried to return 2 wigs that looked nothing like the pictures -was told return process was being started - I followed all instructions of return process (paid extra for insurance) all within time limit given. Received email saying item conditions did not meet requirements and some other mumbo jumbo. The wigs that I returned barely unwrapped as I could see without completely opening package - tags were not removed, etc..everything originall condition as per their terms. They essentially took my money and then some - who wants to pay postage for receive back wigs you don't want!

Placed an order on Aug 3rd..it is August 8th and no confirmation email of any kind and payment is taken out of my account. Sent an email yesterday to them, no answer. I will be contacting my bank to reverse charges and I will never waste my time with them again.

I can't believe how disgusting this company are. I think they are commiting fraud from China. I am going to speak to trading standards and the police if I do not receive a refund.

I purchased a crochet braid n I used the 4 method payment from PayPal but I was supposed to be charged one payment today july 12 n they charged me twice ...so disappointment with them I did report the problem with PayPal let's see how it goes

There is no way to give zero stars which is the only reason for the 1 star. On June 2, 2022 I placed an order for a wig in the color plum, the order shipped 6/3 a s arrived quickly upon opening the package I realized the wig was black and blue not plum. I reached out to shophairwigs.com for a return or exchange, the company approved the return and asked for pictures of the product. I provided over 20 pictures. I requested a prepaid shipping label due to the fact this was not an error on my behalf shophairwigs refused to send. I shipped the product back as an expense to me In addition to the shipping I paid to receive the item. Once I tracked the order and it was received back by shophairwigs I asked when I would receive my refund they advised 5-7 business days. When I followed up again shophairwigs advised they could not Issue refund & I would have to work With PayPal. I filed a case with PayPal And shophairwigs wigs came back With an offer for a partial Refund of $16.79The wig cost $26.98 (shipping included) I paid $8.24 on the return shipping very unclear on how we are now down to $16.79 refund. Ive spent time, energy, gas and shipping cost DO NOT ORDER CUSTOMER SERVICE HORRIBLE PRODUCT NOT AS DESCRIBED