ShopHairWigsReviews of shophairwigs.com

I attempted to purchase 2 items from SHOPHAIRWIGS.COM On Tuesday May 31, 2022. I made a note stating I was purchasing next day air delivery option and if the order could not arrive by Thursday to cancel the order. I initially used my P.O. Box for delivery as I use on all delivery purchases. I received an email stating the P.O. Box was not acceptable they wanted fed ex pick up address. I gave them an address -on Tuesday for a Fed ex pick up location. I also replied in the same email to NOT send the order if it could not arrive by THURSDAY. After repeated emails - after 2 pm they finally send me a tracking number showing the package would arrive on Friday after 6pm!!! I immediately emailed them telling them to refund my money and the next day air charge as I will be out of town for the next 10 days! They refuse to contact fed ex to cancel the order and told me I have to receive it to return it! PLEASE INVESTIGATE THIS COMPANY AS THIS IS A FORM OF THEFT!

This company is a fake company. They take your money and do not send the product you ordered. I repeat do not order anything from they unless you just want to give money away for nothing

I ordered 2 items from them not only did they not send me my items but nor did they give me a refund for my items they are ripped off. They scammed me!

Do not order from this ShopHairWigs.com! Trustpilot comparisons: Glamourtress.com 69% rating Divatress.com 30% ShopHairWigs.com 17% There is no address or phone number or valid e-mail to contact business. Tried e-mail reply to address given exactly several times : INFO at SHOPHAIRWIGS dot com. It is a not a functioning e-mail address to contact company. DO PRINTSCREEN ORDER # BECAUSE THE CONFIRMATION PAGE ONLY SHOWS WHAT MIGHT BE A BOGUS TRACKING #. The response e-mail to TRACK SHIPMENT is also fake. Infinite loop. ***READ FINE PRINT AT END OF ORDER PAGE: They give you 5 days from projected delivery address to inquire or your ELSE.***

I purchased two packages of 1B Outre, one package of 33, and a Bohemian 14" head band wig. When I removed the wig from the package, I could immediately tell that it was a 10" wig. So, what they did in error was to put a 10" wing in a 14" package. They then emailed me back showing me my order and stating that this is what I ordered. I replied to that email saying "yes that is my order and if you notice their is a Bohemian 14" wig on my order, however, the wig that was in the 14" package was a 10 inch wig." I only want for them to provide me with a return label to send this wig back and for them to provide me with my correct length wig. I've explained this in about 3-4 different emails. Not only are they not acknowledging what I have stated to them or someone is not able to comprehend what I am explaining. Not looking for a refund, I would just like my Bohemian 14" wig that I DID NOT receive. Going on the 3rd week that I have been dealing with this.

The only thing worse than their wigs (which look like 2nds) was their customer service. I received on Fri evening, asked for a Return Authorization the same day and shipped back on Mon morning. They gave some bogus reasons that they were not packaged properly or didn't meet their return requirements and failed to refund me. There are several complaints from others with similar sitatuations.

I purchased three Outre wigs that were sold out on my usual sites from ShopHairWigs. I placed my order Tuesday and they were all delivered Thursday. The company sent emails consistently to keep me up to date on my order and the shipment and the wigs are all unopened, exactly what I ordered, and all in perfect condition. I’m very happy with this company and my experience and would just like to say, remember that people are more likely to write a bad review than a good one so don’t base your decision on someone else’s unfortunate experience:/

Try to get a refund because they don't have my wig in my color been two weeks still haven't got my refund