Dustin G.
This is my first order
This is my first order. I ordered on December 11th, today is December 15th and still hasn't shipped. I need this now! I also paid my down payment. If not shipped in a few days I will be forced to report to BBB. Please send products when ordered!
Response from AbundaJan 9, 2023
Hi Dustin, We hope you're doing well. We wanted to reach out and apologize for the delay in receiving your order. We know it's now January 8th and you placed your order on December 11th, so you should have definitely received it by now. We're sorry for any inconvenience this has caused and understand that you need the products as soon as possible. The delay was likely due to the high volume of orders we received around the holiday season, but that's no excuse. We understand that you're frustrated and we don't want this to happen again. We value our customers and want to make sure that your experience with us is a positive one. If you could provide us with your order number, we would be happy to look into the status of your order, in the case that it still hasn't shipped. We hope you'll give us the chance to make things right and provide you with the excellent service that you deserve. If you have any questions or need anything else, please don't hesitate to reach out. Sincerely, Abunda Team [email protected]