Daniel C.
BUYER BEWARE!!!
BUYER BEWARE!!! My journey started in October 2021. I contacted Joseph by phone to get some information on purchasing a new couch for the living room in our motorhome. We had just purchased the motor home and wanted to make it our own. I gave the make, model, year, and serial number and Joseph quickly stated “This is the company we make our products for. It will be a direct fit”. He seemed to know the product and the company was located where I used to live. Thought it would be fine. He then asked if we needed anything else and gave the sells pitch for other items. I asked about a dinette that would match the couch and he stated “Yes. Direct Fit!” I asked about front captain seats and Joseph stated that “the Monument LX Fawn Ultimate Leather II captain chairs, YES! Another direct fit!” We decided to upgrade the order for the chairs and went with the extra accessories: power recline, high resilience foam up grade, deluxe seat heater, massage, power lumbar support, and the 7 spring seat frame bottoms. Total price for all items: $5164.93. We paid for the items and was advised that the couch was in and would be shipped. It arrived late October. We were than advised that the other ordered items would be available for shipping in 4 to 5 months. The couch was installed but it was not made for our motor home. As you sit in the couch your feet don’t touch the floor. My wife and I both are about 6 feet tall. The dinette set and captain chairs arrived in June of 2022. That same month, the dinette was installed and there were problems. Numerous cuts had to be made for the fit, no cutouts for the electrical plug, and the drawers had no keepers. By July they started working on the captain chairs and found many problems. The first problem was the height of the seat. The base was too low and the seats would not recline nor could you sit in the driver’s seat as it was too close to your body. Contacted Joseph and he stated that the electrical bases were on back order for 22 weeks. Why weren’t they ordered at the same time the seats were ordered. My question is *Exact fit for this make, model, and year??* Finally after 3 months and numerous calls to Shop4Seats from myself and the shop foreman doing the install, it was determined that the different size power bases would not allow the seats to recline or turn around or allow the driver to breathe as the steering wheel was tight on the stomach area. I was advised to talk to Richard, and he did very little to help stating that he would have the Vice-President of the company call me, but he never did. Finally Richard gave me the excuse that the items could not be returned as it was pass the 30 day return policy. 30 days from when. I have no idea what these seats will fit as they sit in my garage. No compensation from Shop4Seats even offered! This is from the website “outstanding customer service, Shop4Seats is a leader in the industry. We are proud of the work we do, and maintain a solid commitment to exceed expectations with each and every order.” DO NOT BELIEVE THIS! BUYER BEWARE!!