Shop4SeatsReviews of shop4seats.com

Clara Is awesome. She takes the time to work with you and make sure you get what you need. Highly recommend working with Clara on your RV furniture needs. We have ordered our new Captain chairs and cannot wait to get them installed.

This was my second order with 4seats. These people are absolutely the bomb. Don't know if you can say that nowadays, but, it's a fact. Especially Ms. Anna. She went out of her way to make sure my order was complete, shipped on time, & arrived safely. You really don't get that with a lot of company's anymore. I will SURELY shop & use 4seats EVERY time I need upholstery of any kind. Thanks you 4seats, for making my stuff look great for a reasonable cost.

Clara, who is my sales representative did a excellent job. Thank You !

If you need a new seat, look no further. They are super comfortable and you definitely get a high quality seat for your money. Totally worth it.

John was able to get me clear and fast answers to my questions.

This is a company whom I would not order from again or recommend to anyone researching or looking into purchasing new seats for a vehicle. I can state that all other negative reviews on Trustpilot of Shop4Seats are accurate as I have experienced all their issues and more. I will detail both the pros and the cons of my experience here so the reader can judge the review for themselves: Pros: 1) The fabric selection for the seats I ordered was a very close match to the interior of the pickup they were being installed in. 2) Bolstering of the seat cushion(s) was firm but comfortable. 3) Highback seat is of decent height and tapering to allow for adequate back support and meets my head at an appropriate angle, even though I opted for a non-adjustable headrest. Cons: 1) Reviews written here that are positive, yet from purchasers who have not received their product should be evaluated as such since the representatives will press for a positive review before a product arrives. 2) As stated above, I was contacted immediately by John Jasso to write a review when I thanked him for his assistance on verifying shipping would occur on time, which it did not. He then requested I write a positive review about the company as it would help for end-of-the-month bonuses. A similar comment was made by another reviewer. 3) My initial contact was with Clara Hinojosa about shipping/manufacture times and she spoke of a 20% fee to expedite shipping (more on fees). When I responded back to her with another question on those fees after placing my order to verify the total cost of the upcharge, I got no response from her. 4) E-mails sent to track my order being placed with John were responded to and I was repeatedly promised shipment times that would come and go and not transpire (a common complaint in multiple reviews), with the explanation/excuse of excessive orders (also referenced in other reviews), even though the company promotes a six week lead time. Currently, the status of my order in their online system still shows as "Processing", even though I have already received the product. 5) John then committed to three additional times for shipment and it did not materialize until the third. A credit of $75.00 was given (another comment by reviewers), but that was not even half of shipping charges (more on shipping) 6) Initial marketing material and fabric samples were sent and appeared very professional and well organized, yet did not represent any photos or documentation of vehicles such as cars or trucks, only a representation for custom van style seating arrangements and RVs, which is very telling. The installation instructions received were hand-drawn and cartoonish, with a majority of the information necessary for the installation either illegible, removed or not applicable to my vehicle and seats. (more on evaluation of that reference and the delays incurred) 7) Product originally shipped from LaHabra California via FedEx. It arrived in Sandy Utah and was split into four separate tracking orders and delayed an additional four days as it was then sent in two separate shipments. This is not Shop4Seats that did this, as for some reason Sandy seems to do this with mail, UPS, FedEx and other carriers. However, this was a delay created by their carrier and no effort was made to refund the shipping charges due to this delay as many other companies do. No follow-up was made from the company with me as to the satisfaction of the arrival and product even though I had already complained several times on the delays (more on communication that was initiated). 8) Product hardware shipped did not match the vehicle or the poor directions and now has to be substituted. No effort by the company to rectify this. 9) Product was a 40-20-40 bucket installation with a center console. Center console latching hardware is cheap, wood cabinet roller catch and not automotive quality or grade. Hinges for center console are wood cabinet style as well and not designed for vehicles. 10) Center console storage has no finger groove to open. 11) Center console cup holders fit no common travel mugs and are too shallow to accept and hold most styles of drink cups at fast-food establishments. 12) Center console forward cup holders look designed to fit a common mug, but do not and are not cut deep enough to retain a small, ten ounce cup. Overall, drink holders are worthless and will not be used. Waste of space and application. 13) The bottom section of the center console seat had wood cabinet hinges and a piece of web strap which was not heat-sealed for retaining the lid if opened, but was not applicable as it did not open that far. 14) Center console seat binds on the hinges when closed and will not drop completely flush. 15) Driver's side seat fabric was not installed tight, especially the back document pouch, which had approximately two extra inches of fabric and sags significantly. NOT ACCEPTABLE for a set of "new" seats. 16) Reclining hardware is very difficult and problematic to operate. 17) The underside of the seats has an installation that seems odd and that is a bolstering of cushions wrapped in leather. This appears as if these seats were made on the framework and application of smaller seats and extended to match the design. Based on the above mentioned imperfections, makes logical sense. When I take the seats in to have the fabric issues repaired by a local upholstery shop, I will know for sure. 18) Seems fees are where they hit you hardest. A 30% to 50% return/restocking charge even if it is their fault is unheard of. They also state an additional charge for shipping in BOTH DIRECTIONS! How preposterous. A 20% upcharge on expedited shipping is outlandish and from what I have read, still doesn't materialize. Most companies only charge a flat rate for their expedited shipping and then they deliver as stated. I have had that transpire even when ordering from overseas. THIS COMPANY IS LOCAL AND USA! OVERALL: If the company marketing material would be reflective of the product received, shipping times committed to and overall customer satisfaction, delays and shipping errors might be understandable, but their follow-up and quality of the finished product and the hardware errors was not acceptable. I contacted the company with photos and detailed information of my disappointment in their product, and requested assistance but the company did not respond. Seems they just don't want to deal with upset customers. When you do get replies from customer service, it is not from "sales at shop4seats", or "support at shop4seats", but Euroteccorp. This is false representation as it leads someone to believe they are talking with a representative of the manufacturer, when in fact, you may not be, only talking with a marketing firm. It seems highly likely therefore, based on documentation and materials sent that this company, that it is quite possibly subletting out the manufacturing to separate vendors and focusing on RV custom products, not vehicle installations. I will have to remedy all errors on my end as NO RESPONSE has been received to my complaint and requests for the shipping problems, hardware package and photos of the poor quality of workmanship and materials/documents. The restocking fee would make a ridiculous situation even worse as I can pay to fix the problems or correct them myself with less hassle and cost. Highly disappointing for the costs of these seats. To date, the delays for what would be a simple installation have cost me over 8 weeks of frustration and they are still not installed. There are multiple companies out there with similar products for the same price and I highly recommend researching those. In summation, this is the most disappointing experience I have had with any company ever, no exceptions. I would not recommend, or ever look to shop from this company again. I caution ALL who are looking at their product line and believing anything that they promise to look elsewhere.

The service provided by Richard Valdez was beyond my expectations. Sent me 2 Replacement part right away completely free including the shipping

They are beautiful...make the biggest difference in our camper. The video on the installation of the arm rest was easy to interpret and installation was good - took several hours but worked. Check with us in a year of so as to the wear and durability but right now - five stars!!!