ResMed ShopReviews of shop.resmed.com

Great service. Responded to question with in hours and helped solve issue along with keeping me up to date on order. The service team ranks as the best I have seen on the internet. Thank.

Got good information and quick response to my problem.

It was very difficult to get ahold of anyone about the Rx issues. My credit card was charged right away, but it took well over a month to get the device. When i did speak to staff, they were always easy to talk to , but his took so long

Everything was pretty smooth except getting a copy of my prescription and trying to submit the claim to my insurance company.

My doctors office was doing a terrible job of supplying the necessary prescription info and ResMed for communicative with me (and the doctors office) the whole way through to getting everything taken care of.

The service was very good both when ordering our AirMinis (dealt with Janelle) and when we had a question and contacted the advocate. The advocate (Ty) also went the extra mile to check with manufacturing on a problem we were having removing the cover to the filter. We received our AirMinis within a few days of placing the order via FedEx expedited shipping. While the ResMed service experience was good, we have found the AirMini to be so noisy that we have had to use earbuds with a white noise app to drown it out. Otherwise, without the earbuds and white noise, it's almost impossible to fall asleep and stay asleep. Seems like since ResMed used the same electronics they did in the Air Sense and that's a quiet machine, they could have done more to dampen the noise coming from the AirMini machine, itself and that then travels right up the hose and mask and makes a racket. Once the noise from the AirMini is significantly dampened by using the earbuds and the white noise app, the machine is really good. However, users shouldn't have to go to that extent to get a restful night's sleep.

I ordered the AirMini and it was fulfilled and delivered without any issue

Service personnel were very helpful getting my travel CPAP. I used it this weekend. There are some issues with the mask and hose. LOTS of air leakage due to connection having vents. Very noisy and neither my husband or I could get a good night's sleep. Also, the mask itself is not comfortable (home mask has foam where it touches my face), this mask is uncomfortable rubber. Overall, the jury is out. Update: June 6 The customer service is still outstanding. After using the CPAP for an entire weekend with my husband in the room (previous use was alone), it was just too noisy. He couldn't get to sleep and neither could I. Once asleep, I can sleep through almost anything. Contacted the company and I was able to return the unit. Apparently, the noise is due to the design of the valve. I could have tried ear plugs but that wasn't going to work for my husband or myself. Received a refund. Advice to anyone, remember the 30 days to return and know that it will be very noisy.