ResMed ShopReviews of shop.resmed.com

The history or sleep stages do not work. When I go to permissions, it is grayed out and cannot change anything.

My ResMed Airsense 10 has failed while under warranty. Unfortunately the dealer told me that there are no repair centers in Italy and the device should be sent to Germany for repair. Once repaired it will have to be sent back to Italy. I was told that I must expect 2 to 3 months to get the device working again. In addition, there is no provision for a temporary replacement device except for rental with costs of 150 euros. It seems to me that ResMed does not care about the fragility of patients with respiratory diseases; it is a pity because the device is useful (when it works).

Had a hard time initially finding what I need to order, but once I did the process was easy.

Extremely difficult to order supplies. Don't know why a "prescription" is needed for a new mask. Website is confusing who you are ordering from. I'm 99% sure i bought my mini cpap from them, that's how i got the information from the old box, but they said they didn't have an old "prescription"

There was considerable communications issues. I attempted to send messages through the website because the unit had not arrived weeks after I bought the unit and it was days before I got a response. It seems additional information was wanted on the prescription, but the emails sent to me did not arrive (yes, I checked my SPAM filter) and finally a very helpful young man called me and was able to assist in getting this resolved. Bottom line: I urge you to improve your communications, especially via your website.

I realize this was really my fault, but I'd paid for two-day expedited shipping and then didn't receive my travel Cpap. Eventually I got an email that said my order had been cancelled. When I called, customer service told me it was because I hadn't sent in my prescription. Again, my fault, but because it wasn't covered by insurance anyway, I didn't realize I needed to send my prescription. It would be helpful for that to be made very clear when ordering online. Again, it might have been stated somewhere other than on my confirmation email, but I didn't see it - a large, bold reminder, maybe before payment, would be very helpful.

There was a delay in in the order where the company needed to have and end date for my prescription and followed up with the doctor. Great work in following up however, there was a bit of anxiety on my side wondering what the delay was about since I was not notified. I had to follow up with Resmed to determine if I would have the device prior to my travels. Communication to the customer is always lacking not only in this instance but in others as well.

The process is ok, but there is room for improvement. On the order status screen, there is a link for feedback, but when you click it, it's a dead link. Email support was relatively fast to respond. Shipping was quick once the prescription was processed. Happy with the device, but would be nice if the mounting kit was included for the price that was paid.