ResMed ShopReviews of shop.resmed.com

We purchased our Resmed travel cpac about 16 months ago. My biggest complaint is the head strap. It is weak, small and insufficient. It slides around my head which is very uncomfortable. If I lay still it is tolerable, until I had enough and take it off. I called the customer service and asked about a better option. The response was there was no other option. Would I recommend spending close to 1,000.00 on this product? I would have to say no, not until they come up with a more efficient head strap. Francine Mather

Good equipment, but lousy customer service. My CPAP was heating too much and cracked my containers every 6-7 weeks. Sent it back, returned saying they had fixed it. Same problem as before. Sent it back, and they returned it to me saying nothing was wrong with it. Also impossible to reach them directly, had to go through the distributor where I purchased it.

Poor company. There never call You back. Always have excuses. Switching company's asap.

I recently switched from the Philips DreamStation to the ResMed AirSense 11 CPAP machine. At first, I was impressed that it could automatically adjust the temperature and humidity. However, I’ve run into several issues: Small water chamber – The chamber is very small and runs out of water quickly. Humidity/heat settings – I didn’t want to use heat or humidity during the summer, so I turned those settings off. But then I received a message saying they should be set to “Auto” to avoid a dry nose. After switching to Auto, I now wake up with severe dry mouth—a problem I never had before. Why does the machine cause discomfort both when humidity/heat are off and when they are on Auto? Tubing quality – The tubing is very stiff. Interestingly, the tubing that came with my Philips CPAP (made by ResMed) was soft and flexible. Why isn’t ResMed providing the same quality tubing for their own machine? App feedback – I receive daily notes from ResMed on my phone, but all they offer are videos and articles. Why isn’t there a way to submit my concerns directly through the app? Customer support – Why doesn’t ResMed provide direct customer support for users?

The Resmed Airsense is my 4th CPAP machine. All of them have been Resmed machines but this will be my last. This is the first machine I've had that runs out of water mid-night. The reservoir is ridiculously small. I am also experiencing severe dry mouth for the first time. I feel like I am stuck with this machine for the next 4-7 years. Horrible machine.

Resmed needs to hire some actual engineers who have to use this product. Why would you attach the voltage converter to the electric plug??? If you are traveling in any foreign country, you must use an electric converter because US plugs don’t work anywhere else. The plug with the converter is so heavy that it it unstabilizes your system and it unplugs itself. This is just idiotic. A) why not design a system that doesn’t have to convert voltage (like an Apple phone,etc). B) put the heavy converter/transformer into the damn machine (not into the plug). The converter/transformer is almost as heavy as the machine alone. C) if the only travel you do is American, you have on blinders. Wake up.

I ordered an item that I needed to return. There are no instructions on your website about how to return an item so I had to email my request. After a few days I got a response with return instructions and had to pay $18.00 to ship the item back.

Pain in the ***to get some HumiX inserts. If Amazon had them would have been easy. Lousy customer service.