NHLReviews of shop.nhl.com

They sent the wrong jersey. Completely wrong team. They won't send the right item and now the price is up 50% higher. Don't know when I'll get a refund but I went ahead and ordered from someone else.

This is absolutely the worst company to order from during the holidays!! The customer service staff isn’t trained to handle problems! When you have to do a return or exchange they take money off of the item that you purchased! I purchased 3 long sleeve T-shirts in 1 order. They shipped in 2 different deliveries. I had to go down a size. I had money taken off of each item in order to return! On top of that the items come literally coveted in lint rolled in a ball and shoved into a mailer envelope! Shirts aren’t exactly cheap! When spending over $100 on tshirts take a little pride in your product to send to the customer as most people are purchasing gifts at this time of year!!!! Will not purchase from this company ever again!!!

I ordered a Fanatics Premium jersey for my son and the "A" for alternate captain started coming off after one hour of normal wear around the house. This is the day we received it in the mail! I will never order from the NHL Shop again! Nor will I ever purchase anything from Fanatics!

I ordered a gift certificate for my daughter for Christmas, she went to the NHL store in NY and attempted to use the certificate, was told that they were only good online, the certificate was misplaced for some time , we reached out and got the information so we would be able to use the certificate that is never supposed to expire, I went online to get a few items for Christmas and per the website my certificate had Zero balance, I have been going back and forth with customer service and was told today that the certificate was used 2 years ago. I asked for the order information since we did not use the certificate they will not provide it only said that it was used and there was nothing further they can do for me . I am out $150.00 and will NEVER give any business to NHL shop: Fanatics. Horrible and unhelpful customer service .

The worst place I purchased from. I was lied to about my item out for delivery. It was never shipped out. BUYER BEWARE. IMHO, they scam a lot of people. Sad and true.

I have had several issues with this company over the years. My first issue was I paid for two day shipping and they didn’t even process the order for five days. in the end it took a week and a half to get. Second issue, their tee-shirts are made of the thinnest material, who printing washes out in a few months. When I called and complained, they told me is was over the 30 return window. My latest issue is I ordered a jersey for my daughter for her birthday. I ordered it a month ahead of time. They took my $95 immediately. A week later I get an email that it’s delayed. Three weeks later I’m wonder what’s going on with it and long on to see. It says it’s been cancelled. I talked to their online chat and find out that the “courier” cancelled it. I asked why the courier is they didn’t know. They say if I reorder it now, I’ll be able to get it this time. But the. Won’t give me my money for seven days! Why would I order is again if I didn’t get it the first time? So I ordered it on Amazon and got it two days later.

The next day delivery scam Do not place an order with a next day delivery, it's a scam. If you select next day delivery thinking you will get the item within 1 or 2 days, you will be extremely dissapointed. They won't process the order for several days, by which time it will be too late for you.

Ordered a jersey with a specific player's name on it (not custom) Sept 26th for my son's birthday. Website indicated item was in stock and it would ship within 2 business days, which would have meant I'd receive the order in time. 10 days later, I wondered why I hadn't received a shipping email. I couldn't remember exactly where I purchased it. Couldn't find the order confirmation anywhere. Had to go to my credit card statement to find the purchase, then go to the website ... thankful for cookies this time because my order popped up. Found the tracking #, followed the links to the shipping company...turns out it wasn't even shipped out until October 6th. Got in touch with them by chat. They tried to tell me that I didn't get the confirmation because my email address didn't exist. Then admitted that something was wrong on their end and "escalated" my complaint about not receiving an order confirmation. Then they "generously" offered me a refund of my shipping fee as they blamed me for their mishandling of my order. When I persisted, they stopped responding. It has now been 10 days since I contacted them and I have heard nothing back. I received the order (too late for birthday), and the $325 Fanatics jersey looks like a toddler heat pressed it. It looks nothing like the pictures on the website. Thankful for my credit card company - as they stopped responding to me, I was able to dispute the order.