NHLReviews of shop.nhl.com

Ordered a jersey in mid-October, still waiting to receive it 4 months later. Their apology to me was in the form of a discount on their website. Like I'm going to reward ridiculously bad service with more business. Avoid this site at all costs, go buy a jersey in person.

BUYER BE AWARE, CUSTOMER SERVICE IS TERRIBLE.... I'm all the way in Australia and was absolutely pumped to receive my very first jersey with the Hockey team I've been following for almost 20 years now. When I received it the jersey itself was all ok but for some reason was missing an Adidas symbol on it, I bought a genuine player jersey (not the fan gear) and unfortunately I didn't get it.. I flagged it down immediately and NHLshop.com sent me another right away (which I was pleased with) when this arrived again it was incorrect. So again I went on the online chat forum and chatted to one of their representatives explaining in detail what the issue was (with it not being 100% authentic) given its missing a symbol and as advertised online it clearly shows it when purchasing it and in your cart before you buy it. I was told pretty clearly that th4 back office would check over it to ensure this wouldn't happen again, they also offered me a full refund which I obliged to given I'd been stuffed around twice already. Third time around the jersey arrived and again it's exactly the same as the last 2, INCORRECT AND NOT GENIUNE! I again have contacted NHLship.com via their online chat and because they have refunded me the full amount they are saying there is nothing they can do now, again and again I explained I wouldn't have gone through with a refund if I knew they were going to wipe their hands clean of it... all I am after is an Authentic player jersey as shown online and as described, not one missing an element which would put in some people's minds "it's a fake" thanks for nothing in the end NHLshop and Fanatics as here i am all the way in Australia with a product that's incorrect and not what I initially paid for.... what am I to do with it? Where a fake jersey around... I bloody love my hockey and in Aus it's so difficult to find any products like the one i purchased...well that i thought was what I purchased.. i won't be recommending any of my American mates or Aussie mates to be purchasing from you guys as if they have to deal with what I've been through it's complelty unprofessional and unacceptable, something I would never put them through....

Would give zero stars if I could. These are fake looking jerseys. I bought one from dicks sporting goods and one from nhlshop. The nhlshop one looked like the number and name were printed from a computer. And cut out by a 5 year old. Horrible. The fanatics one at dicks was really nice. Such a scam from nhlshop. Will never use them again. I returned the item. Hope I get my refund.

Horrible service, ordered Dec 9th for a Christmas gift, was told I'd receive before Christmas then again, package was delayed and they would offer me a refund on my shipping, now it's Jan 3rd and package is still not even sent out and have been told 2 times I would receive a refund and my order but never got it or my refund. Such a hassle to deal with this company. Every year I spend 100s of dollars purchasing a jersey and will never order from here again! Stay away.

Horrible - AVOID ordering from here at all costs. I have been trying for 3 weeks simply to get a return label sent to me. Takes over an hour 3 times now with chats that go no where. Email saying return label coming and it never comes. Very worried If I can't even get the return label how am I going to get my $200 refund back. AVOID AVOID AVOID

Horrible products and customer service

This company doesn't deserve 1 star! Placed an order on December 15, 2024 for a Christmas gift. Got several emails with different delivery dates, but the shipper never had possession of the package. NHL's customer service people are rude and unable to provide a refund because the item has shipped. But unable to prove the shipping company has possession of the package. They are using peoples money and not sending out the items.

Gave a 1 star because the customer support chat agent was helpful in finding that my package had been lost since and issued me a refund. The pair of socks I ordered back in Nov have still not arrived the week before Christmas (for context I have packages that were ordered and sent from New Zealand that I ordered last week!). Tracking information said the package was shipped, UPS tracking said they never received the package. They originally wanted $9.99 for a return label (for a package I never received) to refund my original card. Lack of communication, poor updates, and it was pulling teeth trying to get a refund. They have lost a customer