NHLReviews of shop.nhl.com

I bought a t-shirt, paid by card immediately, but didn´t get any confirmation email. I was 10 days waiting for the t-shirt and then I contact support. Guy on livechat found my order, send me the confirmation mail and tracking link, so I hope my order is going to be delivered soon.

The NHL shop return process was frustrating and convoluted before speaking with Sarah. She was great and being able to speak to someone over the phone that understands what’s happening vs AI or a computer does wonders. Sarah was the best and made sure I got what I needed.

Ordered items were ok, packing ok Little slow on delivering tracking code and the package to Finland, but mayby that is the currier they are using? Good things are worth the wait I guess...

I needed to return a sweatshirt because it was sewn incorrectly. I had sent an email to customer service and did not receive a response within their stated return policy. Fast forward a couple of months and I have some time to chase this down. I have now missed the return window. They were kind enough to credit me for part of the cost and the shipping. Thanks for working out a solution.