Shoe CarnivalReviews of shoecarnival.com

Bad service and they send me the wrong sizes and when I call to ask why they send me that sizes they just oh because we don’t have in stock what you order and I was like why you going to send something the I don’t order and she just say I really don’t know sorry .. bad service I well never order from here again

I have been shopping here for years and I have always been happy. Until now......customer service is horrendous and the company as a whole is criminal. I purchased five pairs of shoes online. I purchased them online because the local stores did not carry my size. I took one pair back to the store (which is an acceptable return option according to their policy). I did not notice at the time but, the store did not return at the correct tax rate. I purchased the shoes at 9% tax. When I returned them, they gave me back 4%. When I called customer service, I was told there was nothing they could do. THEY ARE CHEATING THEIR CUSTOMERS OUT OF MONEY. It is not a lot of money but, it is the principal; they are stealing money. THE OTHER SHOES FROM THIS ORDER WILL BE RETURNED. I REFUSE TO GIVE THEM ANYMORE OF MY MONEY. AND I WILL NEVER SHOP AT SHOE CARNIVAL AGAIN.

Good brands at good prices but holy lack of customer service. I ordered never got a confirmation email 5 days later my order was cancelled called customer service everyone I talked to was rude I kept getting transferred finally one girl said my order was cancelled because my billing email address was wrong? Billing email address? Seriously? So stupid. Re ordered paid for fast shipping because I needed the shoes ASAP and had already wasted 5 days with the mysteriously cancelled order. That was 2 weeks ago tracking number says it will be here Monday. Glad I paid extra for 3 week shipping. App sucks not well designed at all. My account was also charged 4 times. A hold and a charge for 2 orders. What a s*** show never again

Doing some online comparison shopping this morning. Found a pair of Nike shoes listed at Shoe Carnival for $39.99 which was $10 cheaper than the original store I looked at. GREAT! So I go to the website and verify the price before creating an account so I can order and start collecting points. I place the shoes in my cart and suddenly they are $49.99. Um...huh? (I go back to Google and they're still listed for $39.99, but the price remains $49.99 in my cart.) Not only are the shoes $10 more expensive after creating an account, but the website tries to charge me nearly $4 tax! I live in Anchorage, Alaska. We have no sales tax here. Bye Shoe Carnival - its over before it even started.

Beware!! I placed a 330.00 order with them and with no knowledge of a hold that they put on your account it is a total of 660.00 that comes out of your account. Yes, the hold gets reversed in 3-5 business days, but who has that kind of money up front for them to practice their business like this?? It’s garbage! Therefore I am now having to deal with overdraft fees from my bank and there is nothing I can do. Not worth the hassle of all the money you have to have upfront to purchase some shoes. SHOP ELSEWHERE!!

Order online the problem was the address was wrong had customer service fix it, since i had only just ordered, but yet it still got sent to the wrong address with no refund because the address was on my part, make no sense how do you tell me the address was fixed then it still gets sent to the wrong address, never again spend my money here again.

Dallas location manager worst person on the universe

I bought a pair of sandals online and loved them, but the toe strap broke after only having them for 6 weeks and wearing them occasionally. I emailed customer service w/a picture. Many, many emails back and forth later with no resolution, I tried calling customer service. I have been on hold for 16 minutes and counting. Poor craftsmanship and bad customer service. No wonder they are having to close so many stores! The last remaining stores are sure to follow.