Shoe CarnivalReviews of shoecarnival.com

In store, fantastic store, online, worst EVER!!! I am writing this while on hold for the third time in 2 weeks, talked to FedEx once as well, worthless also. Talked to sc yesterday about 2 pair of shoes ordered exactly 2 weeks ago today, they had told me they still had them in stock and would expedite shipping and get them to me in 5 MORE days...today I receive an email for a credit?! soooo are the shoes still coming or not?! This is only half of the frustrations of this story to try and keep it short...total incompetence, total ignorance and could hardly understand a word that the representative spoke yesterday...WHERE IS THE ZERO STAR OPTION?!

Ordered a pair of shoes on the 18th of April. They explained the shoes would arrive five days later. They did not show so I checked the tracking. All FedEx would say is in transit to the local post office and there was no date of arrival. Only said pending. Contacted shoe carnival through their chat. The rep explained give it one more day to arrive. So I did and nothing. Contacted a rep by the name of Clarissa who explained there maybe a problem with the package. I demanded a refund due to the fact the tracking was saying it was a couple miles away from the post office but it was taking days to arrive. When I explained everything to her she said they had to wait five more days till they could give a refund so I demanded to speak to her supervisor. She told me she would try to get early authorization from her supervisor for the refund. She came back and said it was approved and that it would be back on my card in a couple of days. After a couple of days passed nothing on the card. I contacted them again and spoke to Tasha from Wisconsin. She explained the refund was not approved and I had to wait five days for them to honor a refund. I told her the refund was already approved and she said it was changed because there was finally movement on the package. FedEx had put a new tracking comment but it was the exact same thing but worded differently and that it was going to be another two or three days for the package to arrive. The kicker is is that according to the tracking it was only 39 minutes from my location the whole time. I demanded my refund I was promised she apologized and said that was not possible. I asked to speak to her supervisor and she told me they could not take calls from customers. I asked for her supervisor name so I could make a complaint. She explained under their policy they cannot give the supervisor name. I asked to see this policy and she told me it was internal and could not be seen by the customers. She gave me a number to call and speak to someone in charge and took my number and said she would have someone call me within 24 hours. I ended the conversation and called the number given to me. Waited on hold for over an hour and spoke to another rep. I explained everything to him and told him I wanted to speak to a supervisor. After about 15 minutes he got one on the phone. I explained everything to him. He then gave me the refund as requested and sent an email showing it was sent back to my card and to give it a couple of days to show up. He also is sending the labels if the package arrives so I can send it back. I suggest never ordering anything from shoe carnival if you don't want to be lied to and given the run around. I will never even go back to their store! I was also able to get better shoes for a cheaper price through nikes website which will be here in two days.

First and last time ordering from this company. I ordered a pair of shoes and they arrived stained and the color and sizing are off as well. There's no return label in the box and no response from CS. I expect due to return window, I'll be stuck with stained ill fitting shoes and out the money I paid.

IF I CAN RATE LOWER I WOULD. THIS IS THE MOST DISGUSTING PLACE TO BUY YOUR SHOES!!! WE BOUGHT MY DAUGHTER SOME AIR FORCES FROM HERE AND WHEN IT ARRIVED THE RIGHT PAIR WAS OBVIOUSLY WORN AND BLEACHED TO LOOK WHITE. YELLOW STAINS EVERYWHERE, THE BOTTOM OF THE SHOE WAS DIRTY AS HELL, BACK SIDE OF THE SHOE WAS ALSO DISGUSTING, LOOKED LIKE THERE WERE GREASE AND DIRT ALL OVER IT!!!!! WE DID A RETURN, MARKED THE SHOE AS DAMAGED AND STILL HAD TO PAY A $6.00 FEE TO RETURN THE FREAKING SHOES!!! DONT EVER BUY SHOES FROM HERE! WISH I CAN POST PICTURES!!!!

Worst company ever. I'm on hold as I'm writing this. This is my second time trying to order shoes from this company and both time they have canceled my order. Like everyone else I should of read the reviews. They have took the money out of my account but are saying I no longer have an order. It took a while to get it straightened out last time,I thought I might have put wrong info but no its this stupid company. I should of known better the store by me never has any business.Hang it up 'Shoe Carnival' you suck!!!! By the way I'm still on hold🤬

I wish I had read the reviews before ordering from them. I ordered 4 pair of shoes. Every day my email tells me my packages will arrived the next day but the next day nothing comes. If nothing comes today I want my $200 dollars back. I would never spend my money with them again. Bad business.

I ordered two pair of kids shoes from them a couple of days ago. The was my first time ordering from them off line. I received a email saying that my order would be here today. I have been waiting on my order since 8am this morning. I have called Fed Ex and and Shoe Carnival and no help. I don't know where my shoes are for my children and I will not be ordering from this company again.

I ordered 2 pairs of shoes online and somehow my shipping and billing address got changed. I have tried calling customer service 10 times and have been placed on hold each time for approx. 30 minutes. I eventually hang up. I also emailed their customer service about changing my address but have yet to receive an email back. I am beyond frustrated and don't know how I'm going to get my shoes. This has been a terrible experience and I will not be ordering from them again. Update: I had to pick up my shoes at a gas station, luckily I was able to find out where they were shipped to. No one has gotten back to me from the company