Shoe CarnivalReviews of shoecarnival.com

On November 25, 2020, I ordered 2 pairs of Rockport Eureka. They were on sale and buy 1 get 1 half off. I buy 2 pairs for $53.97. On December 1, 2020 I received an email that they cancelled my order and my money would be refunded in 15-30 days. I contacted customer service and said the shoes are still for sale online so you didn't run out so its clear you don't want to honor your sale. She offered them back to me at $84.25. I replied Ha thanks for the offer but I'll pass. The customer service agent on chat couldn't get rid of me quick enough.

Terrible. The customer service reps on their websites chat are the worst, so I would suggest calling them instead if you're having order problems. Even though they have affordable prices, the amount of stress and frustration my interactions with this company has caused me isn't worth it and I will not be ordering from them again.

Placed an order and it still hadn’t shipped after almost two weeks. Customer service rep was super unprofessional using words like “cuz” and “ain’t” in the support chat. They still couldn’t give me an answer and when my order would ship so I checked back again the next day and got a different rep who was more helpful and professional. She informed me that the shoes were back ordered and had no ETA at all. I ended up cancelling the order. Funny though, it still says those exact shoes in that size are available.

I've read multiple posts regarding them sending the wrong shoe size, and low and behold I was sent the wrong size. Not sure if this is a scammy thing they do, but I'm dissatisfied that I have to return this item.

I bought a pair of Rockports from ShoeCarnival.com that arrived to me with "NO INSOLES" inside them. After 6 plus phone calls and 2 months of my time wasted, the last time I called in to with the incident number assigned to this problem to ask why nothing has been told to me yet about a refund or replacement, the very rude customer service rep hung up on me. So I have been ripped off for $69.99 plus tax and all the time and effort to try to get what I paid for. I will never ever buy from these morons again. Beware!

This company is ridiculous. I odered 5 pairs of shoes. It never showed up. Emailed lots of time and no response. I did not ask for a refund, I asked for a reshipment. Very disappointed never order from them again!

Ordered a pair of shoes, they actually shipped very quickly but they were too big so I returned them and ordered a 1/2 size down. I returned the shoes in person and picked up the new pair at the same location. Still haven't received a refund for the first pair and have tried contacting them by email and phone with no response. They will email a case # saying they will contact you in 24 hours or less and then nothing. I'm going to have to dispute the charge with my credit card company I guess. Terrible customer service!

Shoe carnival is a LITERAL disappointment. ordered two shoes, one was fine, the other was supposed to be a nine in men’s but they sent me a nine in women’s. Had to call back wait for more than 30 minutes, receive a shipping label and go to FedEx myself to ship it out and exchange it. Waited for about 2 to 3 weeks for them to receive it and exchange me back my new pair JUST FOR IT TO BE THE SAME 9 IN WOMENS. Not to mention I called in between those 2 to 3 weeks and made sure they put a note on the order that clarifies it’s supposed to be a nine in men’s. AND told them (on a Friday) that it wasn’t my fault and I should get a complementary overnight or two day shipping for the exchange shoe. He said ok it was going to be there Saturday or Monday. But like I said it took 2 to 3 weeks. Then when I received the wrong shoe the second time, I had to go through the same process all over again, for something that was 100% not my fault. The representatives are rude, they’re untrustworthy, and the people that are in charge of the shipping are CLEARLY not paying attention to the orders and customer needs. This company acts like they’re ran by incompetent children and will NEVER be known as a successful business if this doesn’t change. Lucky they’re still even a business.