Shop shoes and accessories for the whole family in stores and online! Find great deals on boots, sandals, sneakers, heels, handbags, and more at Shoe Carnival! Shoe Carnival
Shoe Carnival (shoecarnival.com) has 291 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Clothing & Underwear · Franklin, Indiana
Excellent
Clothing & Underwear · Indianapolis, Indiana
Excellent
Clothing & Underwear · Indianapolis, Indiana
Excellent
Clothing & Underwear · Indianapolis, Indiana
Excellent
291 approved reviews, newest moderated first
Tony M.
Worst customer service I have ever had. After item that was shipped with expected 6 business day delivery, I waited 8 business days and 12 total days before I called cust. service. After waiting on hold for over 30 minutes, I asked where my package was and when it would show up. I was told to contact FedEx. When I said I already did, they said well it will show up soon. Is that all??? I will be requesting a refund from my credit card
Michael R.
Ordered a pair of Nike Experience 9 in mid-Sep. Expected delivery by Oct 1, 2020. As of today, Oct 7, 2020 NO SHOES. Called on Oct 5, 2020 and was told it was the fault of FedEx. Their delivery may have been slowed for various reasons. Last known tracking was Maryland on Sep 25, headed to me in Delaware. Called again today to cancel the order. Had to talk with a supervisor to get the full refund processed after being on hold for more than 30 minutes. What a horrible experience, will not order from Shoe Carnival again. Tell your friends, they take your money, then drag their feet to get you the items or a refund. STAY AWAY FROM THEM.
Vi B.
I am so not happy me and my Husben bought 4 pair shoes about 3-4 months ago and spent 250.00 and got email 2 days later saying I had 10.00 in rewards of course I didn’t keep it but when I went to use them yeasterday of course the lady said they was not on my account
stephanie A.
I would also give a zero if I could. I spoke with customer service agent and assured I would receive an email. One week later and no email. Customer service is absolutely horrible. I finally went to the store and they were much more helpful. I will never order online from shoe carnival again.
SHERYL B.
The women at the door told me I couldn’t do a return, even though I had my receipt and I had 60 days to return them, I was back the very next week anyway she got the manager on duty he agreed with her plus added it’s because of Covid also , tell all your friends not to buy from them they don’t honor the recipe they give you
Tatiana Koshkina S.
Trying to return the item. NO RESPONSE for a month now! Horrible customer service. No chat - they are always offline. No phone - no one picks up, email - they just give you your case number and after it nothing happens. I will never ever shop at this place.
customer
Customer service is horrible, waited on hold for 58 min, Someone Answered Hello and I asked her if this was shoe carnival and if she just woke up. she hung up on me. Shoe carnival sent me the wrong color shoes I called to replace them they refunded my money minus my shipping fee of six dollars as a return. again I called ,waited on the line for 80 minutes for Customer Service and got no satisfaction. Buy you shoes anywhere else, Perfect name for a company that has a bunch of clowns working for them.
Elisa L.
The worst company ever! Ive been trying to talk to someone for over a week! Chat, emails, calling, no one ever gets back to me! What is wrong with you guys? i just want the track number from my return! It arrived there last week. And i haven't received anything from it, not even an email or the number of the new order.. I am not asking for something impossible, its just a update! They never answer the phone, the chat never works! A shame!