ShipwireReviews of shipwire.com

Shipwire has changed their policy and charging me unfairly while holding my inventory hostage. I have been doing business since 2015. Until a couple of months ago they used to charge a "long term storage fee" - An extra fee charged for storing any inventory that is at their warehouse for more than 6 months at a penalty charge and any inventory over 12 months has a much higher charge. This used to be calculated and charged at two times during the year - March and September. All of a sudden they are now charging this fee every month. As a result I had to pay this exorbitant fee in both March 2020 and April 2020 and will be liable to pay it every month. They have changed their policy after they have received all my inventory and as a result I have no choice but to pay this fees. If they had said this change will apply to inventory sent after they changed their policy then I would have no problem. I now have to destroy all my existing inventory because i can't afford this new fee. In addition now they are saying I will have to pay for disposing all my inventory and they will only carry out this disposal after i have paid this long term fee. This is highly unfair and since they are not resolving this and I will be liable to pay this long term fee every month.

Wow Jessica Sanchez from the New Lenox location is an incredible customer service person. She went above and beyond for my business.

My company has been working with Shipwire for about 4 years and the shipment accuracy has been stellar. We're seeing in excess of 99% on time performance with customers receiving exactly what they ordered. Thank you Shipwire!

Jessica Sanchez has been the absolute best to work with. She is always prompt with her replies and goes above and beyond to make sure any issue that comes up is taken care of immediately. She will do everything she can to help us with cost savings and finding the perfect solution. She is an outstanding member of your team. Thank you Jessica!

I wish I could give a separate rating for our onsite support person in New Lenox and set it at 5 stars, because she's absolutely great. Pretty much the only shining star in what's otherwise a pretty bleak operation. I seem to spend way too of my time managing Shipwire, trying to find workarounds for processes that should be simple, and worrying about what piece of software is going to break next. I get that mistakes will happen at a high volume warehouse and I'm actually kind of ok with that, but I have zero confidence in the platform, it's integration with our point of sale and it's integration with the warehouse management system. It also seems that there is very little movement rolling out new features that are needed to make the offering more robust. No tolerance for customization, slow support assistance (if they even understand the problem in the first place). Generally get the feeling that they are trying to squeeze every ounce of margin out of their customers while rolling back services wherever possible. Probably in need of rebidding out the business and renegotiating, which is too bad because there are certainly other things we could be doing with our time as a young business...

In all honesty, the reason why I give Shipwire 5 Stars is because your Associate, Jessica Sanchez, is of great assistance and help to our Company's Warehousing and Fulfillment needs. She is very resourceful and we can always rely on her expertise and thoroughness. She really keeps afloat the highest standards of service for Shipwire. Her quality of service is impeccable and if Shipwire had the option of assigning her as our Dedicated Shipwire On-Site Support, we definitely would love that! Thank You for keeping her on board!

Jessica is amazing. She is thorough and diligent, and always helps me, even when I reply to an old case just to reach her. ;) If we had another customer service position at our company, we would hire Jessica in a second! Thank you, Jessica.

The team at Shipwire has always worked with us fairly and treated our products and our customers with respect. Our rep, Jason Wu, is a tireless champion for us and is quick to tackle issues and get results. Happy to continue our partnership.