ShipwireReviews of shipwire.com

J. Sanchez at The New Lennox facility is a rock star. Great communication and is always "on it". She is a great asset to the SW Team and is always a pleasure to work with.

Jessica has been great to work with. She responds in a timely manner and solves our inquiries quickly and efficiently. Our overall experience with shipwire has been closer to a 3/5 stars, but Jessica has been there to solve any issue in a timely manner and make up for (what appears to be) poor processes laid out from above.

Utilizing Shipwire for our growing business helped iron out internal shipping issues and helped us focus on other areas of growth. We wouldn't be able to ship at our current volume without a partner like shipiwre to help handle all the automation in such an efficient manner!

I have been working with Kim throughout year 2020 and he is able to get on calls to discuss problems and solutions with Peloton as needed. Appreciate him being transparent and knowledgeable about pros and cons of different ways of configuring integrations. Look forward to 2021!

2015 we visited the Shipwire facility in Redlands LA, were greeted like royalty, given a guided tour, the staff were great and very enthusiastic. They got our account set up very quickly, integrated to our platform and seemingly operational in the sandbox. We shipped our first pallets of stock from Australia to their Redlands LA warehouse, and this is when the massive troubles started. Within days of it's arrival the stock SKU's were mislabeled, a customer care inquiry was lodged and down the rabbit hole of buck passing and gross incompetence we went. 3 weeks and nothing was done. We had thousands of back orders and customers were starting to become very p**sed off. We eventually posted out orders manually from our own warehouse until things eventually got going. 2016 the process was not bad and showed potential. However orders were getting mixed up, not arriving, damaged, or lost all together. Shipwire had system upgrades that stopped deliveries for a week. It would take WEEKS to get any issue attended to, whoever we spoke to would suddenly be 'away' on leave and it was just completely unacceptable. They started operating in Australia and thought we would try that facility, thinking being close would could sort things out quicker. Big mistake! Orders were arriving dirty, damaged and wrong items. Losing many customers. We upgraded our eCommerce website in 2017, Shipwire verbally were supportive during our upgrade, but in real terms were completely disjointed. We started to receive emails about storage rate increases, rising 700%. In the midst of this, they started sending automated emails to another email address that they were going to move our stock to another warehouse. When we caught up to their emails, they had started sending emails they will ship all our stock back to us or DUMP our stock! We tried to respond, were told they were on it, but it was complete lies. Our stock to this day has not been recovered, we have NOT had a reply from Shipwire about the situation. We are unable to follow this up in the US and unable to bring legal action because we are not in the US. $60,000 worth of stock has vanished, we can not gain access to our dashboard to find out, no one replies to our emails. All of our invoices were paid up, despite their extortionate amounts and rate rises. HELP!

Do not believe any good review you read about Shipwire. They cost me upwards of $20K in lost inventory and the expense to extract my inventory from the warehouse. My business lost the best part of a year because it took them five months to get the stock ready to collect. Getting out was was the best decision I made. I went back to a fulfillment company I used before Shipwire and and their service is superb, and best of all they have a guaranteed no LTS fee will ever be introduced at their warehouse and so far not one piece of inventory lost. If you are looking for good fulfillment services and a stress free life Shipwire is not the company for you. Keep looking, or if you are unfortunately still trapped in Shipwire GET OUT NOW. Regards from a now happy ex customer. Ten years in Shipwire and now one year FREE of of this awful company.

Shipwire is a terrible company. They operated well until Ingram Micro took them over. In the last 18 months we have seen them move our warehouse twice taking us offline for weeks at a time. We get out of stocks all the time as their systems to not synch correctly to update inventory. They continue to charge us storage for inventory at a warehouse we do not use. When we question it it takes 4/6 weeks to get a refund and many emails chasing them up. They have cost us thousands of dollars in lost revenue, terrible customer reviews and hours of wasted time. I am happy to post examples of how they behave should anyone like to see them as an example of a very terrible 3PL provider. Avoid them at all costs!!!!

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