ShipwireReviews of shipwire.com

It was with high hopes of professional pick & pack & fulfillment that I signed on with Shipwire in 2010. They appeared professional and receptive and responsive. I visited their LA warehouse (since moved) and felt confident they would be able to fulfill B2B orders. During the 3 years I worked with Shipwire, their customer service went from ok to poor, their fulfillment accuracy went from correct to terrible. They lost a considerable amount of product that "went missing". Every inventory count was a waste of my time and the results were worse than useless as the next count "found" product that had been lost previously. I have a running list of orders that were filled incorrectly, and those are only the ones that my customers identified as short or over-shipped. Dealing with customer service and then having them contact the warehouse was inefficient, and most times, frustrating. Emails and calls to upper management remain unanswered. Some of their staff tried to be helpful but many were simply incompetent. Extracting my company from Shipwire was a 6-month ordeal and I am finally sleeping well at night knowing that I will never need to deal with this company again. If I can warn just one other brand not to get involved with Shipwire, this review will be worth it. Am I bitter? Yes. They wasted hours of my time, lost hundreds of dollars of my product, and jeopardized my customer's loyalty with slipshod fulfillment practices. While Shipwire appears to offer great worldwide presence and the potential to store and ship from many locations, I urge extreme caution that my problems will be multiplied with each warehouse you deal with. It's not worth the nightmare. Find a local dedicated fulfillment company that cares about individual customers and where you can go and see your product if needed and where you can actually speak with people at the warehouse. Their website is great and user interface very good, but beyond that front, Shipwire is terrible.

The first moment you sign up for Shipwire, it is an awesome experience. A rep calls you within 2 mins to welcome you. Then you have webminars that you can attend to learn the basics... but that's just as good as it gets. After that, you are pretty much on your own. Good luck contacting costumer service. They know nothing. All they can do is to notify your sales rep about any issues, but the problem is, your sales rep never returns the call! So you call back again, then they say that they will write a "ticket" for the technicians to look into your question, but the problem here (again), is that they never call you back either. So up to this date, I'm still waiting for any one from Shipwire to call me. By the way, I also email customer service to give me their manager or Senior Sales Rep contact info, but they gave me nothing. This is because they know how horrible of a job they are doing! They don't want their higher ups to know. AVOID SHIPWIRE AT ALL COST IF YOU CAN!!

I first considered a fulfillment service when I ran my first kickstarter, and ended up with over 350 orders to ship to customers around the world. After an extremely disappointing experience with FBA, I switched to shipwire, and am glad I did. They've consistently provided good service and quick responses to any issues, and integration with them - both via spreadsheet and via API code I wrote myself - has been painless. I'm now using shipwire for all my ongoing fulfillment, which as turned receiving a new order from an internal "oh god, another one to send" into a single click of a button.

Shipwire used to suck. Shipwire sucks now. Shipwire will suck in the future. Shipwire will always suck.

Shipwire does a great job of helping us out whenever we have problems with shipments.

Shipwire is a very intimidating system for the average person learn. There is a huge learning curve. To make matters worse shipwire has a terminology that is not easily understood. For instance pick and pack with does that mean to the average person? Put it in the box would more readily be understood. This lady should be given a project of dumbing it down, making the system simple and easy-to-use. This would also be a cheat sheet.

The team at Shipwire is a stellar bunch. Having just started our first eCommerce business, they helped us take the pain out of fulfillment and allowed us to focus on our operations and sleep at night. Their staff is knowledgable, helpful, and works with you to make sure you're 110% happy with the experience. I haven't had any complaints from customers!

Shipwire was great when I was first setting up distribution through them. Their prices were competitive, but it was the service that set them apart. We decided to move our fulfillment back in-house because it's so low-volume, so paying a fulfillment house did not make sense for our organization. But by and large, Shipwire was great and I'd recommend them. Their Shopify integration is especially welcome.