ShipwireReviews of shipwire.com

Our experience with shipper has been outstanding. Our account representative has been very helpful, knowledgable and always available to help! I would recommend Shipwire to anyone.

Yep, just paid $3,599.67 to have my unsold inventory sent back to me. By the way, they were all small casepacked items that weight about 3 ounces and sell for about $4 each. Took about 3 weeks of back and forth with customer service to actually get this "special project" done since they seemingly have no ability themselves to do this simple and often-used task. You too can pay that kind of money for the horror of using this company. If you ever want your items destroyed you will be the FULL PICK fee for EVERY ITEM, even if you want them to pick up your box from the shelf and throw it in the garbage can. Just like you were one of your own customers. You might as well give away all of your merchandise to your customers because you're paying the same fees. $3600 for a half hour's worth of work. Same amount for 5 minutes worth of work. If after reading all of the 1 star reviews on this site and others you still want to do business with this company, be very careful how much inventory you send them. They'll get you coming and going no matter what happens, their business practices seem to be bent on a one-way track to going out of business. They'll charge you thousands of dollars in "security deposits" because they know for every item you send them you're going to pay a minimum of the inbound fee and the pick fee. I guarantee you anybody who has gone through this process will hate ShipWire for life and be sure to tell anybody who will listen - and everybody who won't listen. Stay away - I cannot urge it enough. Here's some advice for ShipWire, if someone is leaving you, they're already p'd off. Get some common sense and charge them an hourly rate to dispose of their items. Problem solved. We understand labor costs, we do not understand nonsensical punitive charges.

William made my customer service experience excellent. He understood my problem quickly, took immediate measures to correct it, and continues to ensure the order goes smoothly. Thanks so much William!

Thankyou Shipwire especially Poonam Ram. She is the account manager who has gone beyond the extra mile to ensure I stay with Shipwire. Promote this person to Account Executive; she has surpassed her previous 5 colleagues. All problems have been sorted out and I am one very happy loyal customer! Andy Cleaver

Want your goods held hostage until you pay? Shipwire is your company. As another review said, turn the other way and run. Customer service is great when signing up, pray you have no problems. A few things experienced: 1. Incompetent customer service. Promised dates ignored. Promised call back not given. Escalation up and up through the ranks to finally get some that gets something done. 2. Hidden fees. $.75 extra charge to ship USPS. They want you to purchase overpriced FedEx rates so they can get a kickback. 3. Incorrect shipping prices. I know what it costs to ship my various goods. Shipwire will be an average of $1 more than that, plus the $.75 extra charge using USPS. 4. Goods held hostage. Basically forced to pay whatever they determine to close out. Wild swings in account charges to exit goods. Random new charges showing up. 5. Often late shipments. I was not even on a very high volume plan, and several times a month shipping is not done within the normal window. Use Amazon FBA, don't wast your time and money with this company.

We have been with Shipwire for 3 years now. There have definitely been hiccups with over and under shipments of skus. It is frustrating not having the ability to touch and feel your own inventory, having to create costly special projects that you could have done cheap yourself. I have also had delays getting an incoming shipment into inventory in a timely manner as bragged about in their testimonials. With all that said, whenever I have the pleasure of working with account manager Poonam Ram to work through these issues, she has safely navigated me through the logistical nightmare of logistics. Thanks Poonam!

Shipwire is an excellent service, and our representative Poonam Ram is an absolute godsend. She helped us sort out an issue quickly and efficiently, almost as if it never happened. She was responsive, helpful, and intuitive. As long as we have Poonam around, or someone like her, I absolutely recommend Shipwire to the fullest.

As a startup venturing into exporting you can always run into the unknown. When we selected Shipwire we didn't realize how much we had to learn about outside fulfillment. We got into sticky situation that was based on misunderstandings on both of our sides. Not only did Samuel and his team take ownership but he stayed on top of things, provided valuable information and kept an open line of communication. We asked questions that were beyond his departments scope and he still helped us find the answers we were looking for. He and his team realized and appreciated that our business was dependent on their service to deliver on our promises to our clients. Customer Service is instrumental to our product and Shipwire has not only met but have exceeded our expectations for their dedication to customer service and problem resolution. Kudos to you all and keep up the fantastic work!