ShipsuranceReviews of shipsurance.com

They made the process very simple, clear, and concise! My claim was processed and paid out within a week.

Sold an item via Etsy. They recommended USPS and Shipsurance. I buy their shipping insurance to cover the $2100.00 value. I buy signature required from USPS. The recipient never receives the goods and files a claim, Etsy takes $2000.00 out of MY bank account and gives it right away to the buyer. USPS says the parcel was signed for and delivered. The buyer claims it was not delivered. Shipsurance denies my claim. USPS denies my claim. You can't do honest business with Shipsurance or Etsy. No help. Cold Shoulder. They obscure the truth and their exemptions in the legalese & fine print. Best to avoid them. They represent the worst in shipping insurance. UPDATE: readers, ETSY took 2000.00 from me without warning and “refunded” the buyer. Clearly, this practice is super sketch. Avoid ETSY.

My small business has submitted multiple shipsurance claims and none of them have been paid out. We and our customers jump through every required hoop and get no response. Tremendous waste of time for us and our customers that just costs us money. This service is useless.

After a package was missing for 6 weeks, they still refused to pay out the policy, saying the package was not guaranteed to be lost. Only paid out after I contacted the BBB, then sent me a letter saying they would no longer insure me! This is after filing my first claim and mailing hundreds of packages with their insurance.

Tried to file a claim and received poor customer service. Waiting weeks between email replies is unacceptable, and the person who was helping us did not seem interested in actually helping us.

So easy to use. Essential for our growing business.

Processed claim very fast and efficient. Great customer service. Reliable insurance company.

We are immensely grateful for the outstanding service provided by Shipsurance. They have consistently gone above and beyond to ensure our shipments are protected and any issues are resolved promptly. Their coverage solutions have not only saved us time but have also provided peace of mind. They have proven to be a reliable partner, always delivering on their promises. Their quick response and efficient handling of claims and refunds demonstrate their commitment to customer satisfaction. We wholeheartedly recommend Shipsurance to anyone seeking exceptional coverage and top-notch customer service. Thank you for your outstanding support!