ShipsuranceReviews of shipsurance.com

They're great! The process is pretty easy, and the claim checks are emailed fast.

SmallBizOwner was exactly correct with this company. We had a claim denied because one side of a completely blank box was taped closed with tape that had the logo of the product inside. The product damaged by UPS and this was their way of not paying. If I could post a picture of the box with the one piece of tape on the bottom side of the box you would realize how ridiculous this company is. We have been shipping online for 25 years using UPS directly with their insurance and never had an issue. This is the insurance Stamps.com supplies at an extra cost and is a scam. AVOID this company. They deserve a “0” star

Very good experience with using their shipping insurance. Reliable, provide the documents we need for customers quickly, and are true to their policies.

Affordable, professional service I highly recommend and use every day. Claims, when needed, are easy for sender and recipient.

Be warned: this company will deny a DAMAGE claim if there is any kind of logo on the box--it does not make sense at all. We were not trying to collect for theft, in which case their policy would sort of make sense--- but a sturdy box was damaged & denied because of printed box. This is an easy way for them to collect your $$ and get out of paying for a claim. Absolutely ridiculous! They would not even discuss with us. I would avoid this company and just work directly with UPS. After writing this review, Shipsurance posted a snarky reply, which pretty much displays the level of professionalism and customer support you can expect from the company.

RESPONSE TO SHIPINSURANCE REPLY: I already told her and sent her the email but it wasnt sufficient she wanted ANOTHER email after I asked the recepient to talk to her local post. The claim was paid in full and we were asked to pay it back to you today. So total scam. _ ITS A SCAM INSURANCE. We had a package going oversees. The package has not scanned since Oct 31st. After the customer emailing us and contacting their local post several times we opened a case with them who asked us to wait for 40 days for international packages. We of course waited. After the 40 days passed they asked our customer to accept a link in which they state they have not received the package. They approve the claim and paid us and thus, we reimbursed the customer. 90 days later Emily reaches out saying the package was delivered and we should pay them back. I contact the customer, she tells me she HAS NOT received the package. This was not sufficient evidence for Emily that insisted I ask the customer to contact her local post yet again (she had contacted them several times in the 40 day period while we was waiting for the package). After 90 days plus I refuse to ask my customer for the money I refunded her back. So its basically a Scam this insurance because I acted 100% based on what the resolution of their claim was. So for them to come months later to tell us “ohh but it was delivered” its just ZERO protection for us a shop- so why buy this insurance? AVOID

We pay for insurance coverage through Shipstation. We had a package that FedEx lost and Shipsurance told us we needed FedEx to deem it a loss before we could be paid out on the claim. So we did that, which means the package will be marked a loss and we would get our reimbursement from Shipsurance. When we provided photos we use a packing tape that has just our logo on it, and they denied the claim because it "alludes to the contents." No where in their policy does it specifically call out branded packing tape, but instead they have a clause that can be used to essentially deny any claim because Shipstation also uses branded shipping labels. I am willing to bet we spend $20K annually with Shipsurance and they've been the worst to deal with. I had better luck dealing with FedEx than I did this company.

So I had to mail a package that contained an expensive laptop, clothes, and other items. Therefore I chose to pay for shipsurance just in case anything happened and to make the delivery fast and secure. But even though I paid so much for the insurance and fast delivery, I had a terrible experience with delivery. The package was completely damaged, there were signs of the package being tampered with, items were missing, and everything was soaked In water. The computer was completely damaged and so I put in a claim for my damaged and missing items. However shipsurance basically tried to claim that it wasn’t covered?? What was the point of shipsurance then?? I don’t understand at all what they meant as to how it wasn’t covered at all?? The laptop is COMPLETELY unusable and I am MISSING items! This is absolutely the worst customer service I have experienced!! I truly am baffled by how they are trying to tell me that nothing is covered. I would give this experience NEGATIVE stars if I could but one star is unfortunately the lowest I could go. So if you are considering to buy insurance to cover anything important be cautious of this company! Nobody has been trying to help me and I have been getting turned down. I am looking to take further action because this is completely unacceptable.