Diane
I was pleased with the prompt and …
I was pleased with the prompt and knowledgeable responses to my questions. Estimate was bery close to actual cost. Goods atrived undamaged in the trip from NE to NJ.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Shipping & Logistics · Santa Monica, California
Excellent

Shipping & Logistics · Los Angeles, California
Excellent

Shipping & Logistics · Pomona, California
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Shipping & Logistics · Sacramento, California
Excellent
759 approved reviews, newest moderated first
Diane
I was pleased with the prompt and knowledgeable responses to my questions. Estimate was bery close to actual cost. Goods atrived undamaged in the trip from NE to NJ.
Phyllis
Ship Smart is a wonderful service for those who want to move just part of a household. The personnel at every step of the way were responsive and very professional. The people who packed up Mom's apartment were engineers -- really! They efficiently and carefully packed the apartment contents, padded items against breakage, utilized every available space to keep the shipment as compact as possible, and were very fast. The people who delivered the pallets to our curbside communicated their arrival time and were very courteous. The pallets were placed carefully, and were easily accessible for us to unpack. We would definitely use this company again, and happily recommend them to all who ask.
Jane
Once I found Ship Smart everything went smoothly. I was able to have the item I needed to have shipped with no problems what-so-ever. Delivery was faster than I expected and the receiver told me that the delivery guys were very nice and did what was expected. I would recommend Ship Smart and would use them again.
Susan
Great service - Had antiques from my parent's home delivered from Northwest to Virginia. Absolutely perfect. Customer service was great and timing was amazaing!
Response from Ship Smart Inc.Aug 2, 2017
Hi Susan, Thank you for your review on our antique shipping service. Happy to help. Ship Smart
Jane
Easy to work with. Timely pick up and delivery. Worked with my time constraints. Only question I had was how they measured the poundage, as the charge was based on an estimate and I was told it would be recalculated after picked up, however the price remained the same. Huh? At any rate, everyone I encountered was professional and pleasant.
Response from Ship Smart Inc.Aug 2, 2017
Hi Jane, Thank you for your feedback. Glad you had a pleasant experience with us. The information you gave us was very accurate and your weight was within a few pounds, so we just processed it as quoted. Thanks Again, Ship Smart
Elizabeth
We needed to ship one large item from Massachusetts to Seattle. Ship Smart was recommended to us by a large moving company, and I am extremely grateful for that recommendation. From the early phone and e-mail communications, through the pick-up and final delivery in Seattle, everything about this company was done efficiently and with a high level of professionalism. At every step, what was promised was always delivered! I could not recommend this company any more highly! It's the best!
Response from Ship Smart Inc.Aug 2, 2017
Hi Elizabeth, Glad we could help ship your large items. Thank You For Your Time. Ship Smart
JB
Excellent service. Guys were great at both ends of the move. Good pricing. No issues at all. Highly recommend.
Response from Ship Smart Inc.Aug 2, 2017
Hi JB, Thank you for taking the time to review us. We appreciate the recommendation and the business. Ship Smart
Billy
I have used this company many times over the past 15 years and would recommend them wholeheartedly to anyone looking for a moving company locally or nationally. They are prompt, reasonably priced and my possessions have always show up on time and in excellent condition.
Response from Ship Smart Inc.Aug 2, 2017
Hi Billy, Thank you for your recommendation! We really value feedback from our long term customers like you. Thank you very much for your loyalty and continued business. Ship Smart