Penelope
Terrific service
Terrific service. Everything arrived on time and in perfect condition!
Response from Ship Smart Inc.Aug 6, 2018
Hi Penelope, Thank you for the feedback. We appreciate the business.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Shipping & Logistics · Santa Monica, California
Excellent

Shipping & Logistics · Los Angeles, California
Excellent

Shipping & Logistics · Pomona, California
Excellent

Shipping & Logistics · Sacramento, California
Excellent
759 approved reviews, newest moderated first
Penelope
Terrific service. Everything arrived on time and in perfect condition!
Response from Ship Smart Inc.Aug 6, 2018
Hi Penelope, Thank you for the feedback. We appreciate the business.
joline G.
Professional, easy, delighted I used the company. A little more communication along the process might have been helpful--but everything arrived and all is good.
Response from Ship Smart Inc.Aug 6, 2018
Thank you for the feedback.
Greg
Shipment was picked up and delivered as scheduled and arrived in perfect condition.
Response from Ship Smart Inc.Aug 6, 2018
Hi Greg, glad you enjoyed our service. Thank you for the review.
Steve
Great service!!
NJ to C.
The guys that picked up my stuff were accommodating and kind. The challenge was the delivery as they do not offer weekend delivery, which is short sighted and ridiculous. I called the corporate office for the third party delivery company that they use and they were able to coordinate a decent time that worked with my schedule, but it took a lot of energy and unnecessarily wasted my time.
Response from Ship Smart Inc.Aug 3, 2018
Hi NJ to CA, sorry you had a bad experience with your delivery. We really strive to accommodate all of our customers, and although we do offer weekend deliveries in most locations, I am sorry we could not provide it in your area. We will look into adding it to your requested location. Thank you for your feedback.
Ann H.
I was very satisfied with this company...efficient, helpful employees, good packaging...shipment delivered close to projection date...I would use again for small shipments
Response from Ship Smart Inc.Aug 2, 2018
Hi Ann, thank you for the feedback. Glad you enjoyed our service.
Lee
I had to ship my late parents furniture from Texas to Massachusetts. I had no idea how to do this, or how much it would cost. I called shipsmart and the process from start to finish was simple and quick. The people I spoke to over the phone were extremely helpful. Both people shipping the stuff and the people delivering it to my house communicated to me every step of the way. Extremely happy with the entire process and the cost was very surprising in a good way!
Response from Ship Smart Inc.Aug 2, 2018
Hi Lee, Glad we could help. We really appreciate the review and your business.
Susan W.
When my husband and I decided we were moving from Northern California to Southern California, we did not think twice about it and hired ShipSmart. We had used them before for a move and they provided excellent service, great pricing and prompt delivery. They again provided the same high quality of service to us on our move from Truckee mountains to Oxnard beaches. It was great to not have to worry about the moving aspect when you are in the escrow and trying to purchase another home. Of course our belongings were boxed and thoroughly wrapped that we had no damage at all. Thank you ShipSmart for your excellent service...definitely recommend you to all for their moving needs.
Response from Ship Smart Inc.Aug 2, 2018
Hi Susan, we appreciate your business and review. Making all our customers happy is what our company strives for. Thank you for your loyalty.