Ship Smart Inc.Reviews of shipsmart.com

I was a bit worried since I did read some negative reviews, but the positive reviews on Trustpilot helped me take the leap. The team was very helpful and always picked up my calls and responded back by email in a prompt manner. They transported my stuff cross country on short notice for a reasonable cost. The items arrived in perfect, unscathed condition. I would absolutely use these guys again and recommend them.

Just received my china cabinet from NJ. I live in WA state. The cabinet arrived in great condition. It suffered no damage in transit. The folks in NJ did a great job packing it up for shipping. It took 3 weeks for it to arrive. I paid for the white glove service at the destination and it was worth every penny I paid for it. From beginning to end the process was painless and I was kept up to date on all aspects of the move. Ship Smart was a great company to deal with. I would highly recommend them to any one shipping something. Thank you Ship Smart.

I had to ship an antique bedroom set (bed and dresser) from New England to the Gulf Coast which was too small a load for any large moving company. Ship Smart was recommended to me. I called and their helpful customer service representatives walked me through the process. They provided quotes in a timely manner, helped me with insurance and sent emails to confirm everything. Within a week or so, 3 movers from a local agent company for Mayflower, came to my house and carefully packed each piece in my front yard, as requested. The pieces included a large dresser mirror that is very fragile. 10 days later, the furniture safely arrived at its destination 1400 miles away. There was a small snafu in getting the furniture to the recipient's house due issues with a narrow street. At one point the dispatcher in the warehouse to which the furniture was delivered called the recipient and indicated he would have to come pick the furniture up. Calls to Ship Smart's customer service eventually cleared up this misunderstanding because we had paid for door to door delivery. It did take two days to figure this out, but one customer service rep named Kendra personally made sure that the furniture was delivered to the front porch. She also kept me updated on my end over the course of two days. On the day the furniture was finally delivered, Kendra sent me an email confirming it and apologizing for the confusion. This is an example of Ship Smart's great attention to detail and customer service. When the furniture arrived at its destination, the recipient reported to me that "The furniture was so well packed that it took me 4 days to upwrap it!" Thank you, to Mayflower and to Ship Smart , for taking such good care of these family heirlooms.

I was told my items would arrive in 2-4 weeks - it was 6 weeks. My estimate was around $2200 - final cost was over $3300. Boxes were crushed and FILLED with dead bugs. Only good part of the experience were the men who picked up my shipment and the men who delivered it. they were courteous and efficient.

These people are horrible. I have called them 4 times to get a contract sent to have items shipped. They told me they would do it within 3 hours. That was on Saturday when I called two times and was on hold for a total of approximately 2 hours. I never got a contract sent to me. So I gave them one more chance I called on Monday Aug 31 @ 9:30 AM the rep told me she would send it out in a couple of hours it is now 5:57 PM and I haven't received anything from them. I called Mini Moves and they provide me with a contract and estimate within 20 minutes of my completed call. Needless to say I won't be dealing with these people any time soon.

Used ShipSmart to ship a fragile Curio Cabinet from the late 1800's, from Minnesota to Arizona. What a great experience. The care taken to pick up, pack, ship and deliver was impressive. The cabinet arrived in great shape. Can't say enough good things about our experience with this company. I would highly recommend this company with any shipping needs you may have. The price was right around what I would have expected. I opted for in house delivery which was extra, but it was worth the peace of mind. Everyone we dealt with from first contact to final delivery was helpful, knowledgeable and professional. The delivery team too was very good in their care moving the cabinet from the truck to the house. Thanks again for a job well done.

From pickup to delivery everything and every detail was managed professionally. They are expensive but worth every penny. All of the items arrived in good order. I would use this company again.

ShipSmart was very easy to use from drop off to delivery for a 1 bedroom size move from CA to ME! It was delivered within weeks and communication was easy along the way.