ShipMonkReviews of shipmonk.com

If you want to constantly be micromanaging the shipping process then pick this company! Please see my previous reviews of this company for detailed explanations of their processes. On 5/12/23 an order was submitted to ShipMonk to process. It was picked and packed on 5/14/23. According to ShipMonk's own website the order is awaiting carrier pickup. It is stuck in their warehouse. I requested that another bottle be sent to my client on their dime. I was told they would get back to me. I have heard nothing. I have to ship another order to my customer. Again, I have to carry the cost of the merchandise, the packing fee, and the shipping cost.

For this instance, ShipMonk Support did a good/quick job at helping resolve my issue. It has been hit or miss in the past, but this instance and representee did a great job of keeping things moving and answering questions along the way.

The Shipmonk Nevada team did an incredible job working through a large number of backorders do to us being OOS on inventory. They were able to triple their daily throughput in order to get all backorders resolved within 24 hours of us being back in stock. An amazing job!

I spent a few months researching the right 3PL for my Shopify e-commerce startup and felt ShipMonk was the perfect partner for what I was looking for. From my initial conversation to the final implementation, the customer service has been outstanding and easy to work with. I was fortunate to visit their LA facility and was very impressed by the security, organization, and efficiency. The robots are very cool! Their platform is easy to use and integrates well with Shopify. Highly recommend ShipMonk!

Dana and Maritza, both are extremely helpful and willing to push their own teams to get the results and answers we are looking for. The hold the SM teams to the deadlines we ask as well and making sure we are kept up to date if there is any delays or issues with getting responses in a timely manner. They also do a wonderful job dealing with our customer service team would tend to ask the same questions over and over so it can tend to be very repetitive at times. The have been great dealing with the issues that have come about due to Ooni still being half in deposco and half in the SM APP which has led to a few system issues that have need manual intervention. They get the right teams involved to get these resolved fast and not allowing our orders to fall behind that would lead to Ooni not providing a good customer experience. They really go above and beyond!

Excellent onboarding and communication. Joan McCormack is a rockstar!

I've worked with Shipmonk for over 3 years now . We switched over during peak season which could have been a total mess. Integration was smooth and painless. Ever since then, we love how responsive they are with any issues that rise up. We identify, locate the root cause, fix and move on. We have dedicated happiness engineer who is assisting us in all aspect and giving best top notch customer experience. we love the services of shipmonk.

I am writing this review, to recognize a specific team member of Ship Monk. Jonathan Smith - I connected with Jonathan inquiring about utilizing their 3PL services for a start-up product of mine. Jonathan’s level of authenticity, transparency, engagement, and putting my best interests above profits allowing me to make the best decision for my current state with my product line and company’s needs. His insight and overall demeanor spoke volumes and have given me the confidence to recommend him and Shipmonk for their service, and entrusting that when doing business with them, that you are in good hands.