ShipMonkShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.
ShipMonk (shipmonk.com) has 399 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Ibrahim W.
Very disappointed with slow services my shipment delayed by 2 weeks
Response from ShipMonkOct 4, 2024
Dear Ibrahim, Our customer support team tried to find an account you are connected to, but have been unable to locate one. If you are a ShipMonk client, please update this review with your business name and our team members will gladly reach out to you to see how we can resolve whatever problem you may be experiencing with your shipping.
Emily
After reading all the reviews here and matching it with my own experiences; I can say that I'm extremely skeptical that those reviews praising the HE's are legit Last week, Shipmonk froze a huge chunk of our inventory without warning and without informing us prior. After I discovered the issue and called them out the best excuse they could muster was that the inventory might be "misplaced" and they are looking into it 1 week later, they are "still looking into it" while we have angry customers breathing down our necks.
Response from ShipMonkSep 20, 2024
Dear Emily, At ShipMonk, we treat every brand's inventory with respect and follow SLA procedure as agreed upon. If you are one of our fulfillment clients, we'd love to help you resolve any issues you may be having. We are not able to identify your account based solely on a first name, but if you update this review with your business name and/or respond to the Trustpilot request for more information that was sent, our customer support team will be able to verify that you are one of our clients and then contact you directly to see how we can best help you. Thank you.
Andi C.
After being at Shipmonk for a few years, we needed to make a change. We've had numerous HE over the years, but our final HE, Nikki Fleming, made our departure from Shipmonk a great experience.
Response from ShipMonkSep 16, 2024
Thank you for the review, Andi. While we are sorry to see you go, and wish we could have provided you with the right 3PL services to meet your needs, we are glad to hear that Nikki was able to provide you with a great experience. Good luck with all your future business endeavors.
Will
Kristy took the time to walk me through each and every charge/fee/cost on our monthly bills. She was able to clear up a lot of my confusion and helped me understand how I can work to reduce monthly cost. I appreciated the patience afforded me as I had many questions that needed clarification. I feel like Kristy is now part of our team!
Response from ShipMonkAug 19, 2024
Dear Will, Thank you for leaving this review. We value your feedback and are happy to know that Kristy has provided you with such wonderful ShipMonk client support. We'll be sure to share this review with her and the entire team. Please let us know if you ever need any more assistance, and thank you for being a part of our fulfillment family.
Rocio
The account manager assigned to us, Steffanie Garcia, has been exceptional. She quickly grasped our business needs and adapted to our rapidly changing requirements as we expand our portfolio, which brings more processes and complexity. Steffanie maintains close communication with us and the operations team, which is crucial for our business.
Response from ShipMonkAug 12, 2024
Thank you for the wonderful review, Rocio! We are so happy to hear that Steffany has been providing you with exceptional service and we've passed the feedback on to her and the entire team. Please let us know if there is ever anything more we can do to help your business succeed. We are here for you as your company continues to grow and scale.
NichePerfume
Used ShipMonk for about a 1yr, products delivered to shipmonk warehouse were lost, on top of that they would charge special project fees to find lost products, fees on everything possible, receiving, special project, extra markup shipping fees, i ship item for $6, they would charge $18 for same item, poor customer service, stay away, false promises on competitive rates.
Response from ShipMonkAug 19, 2024
Hello, We have been unable to find you in our client database, and see that you did not respond to Trustpilot's request for more information to identify your account. If you've used ShipMonk's 3PL services in the past, we would love to figure out what products you are referring to and help resolve your issues. Please update this review with your business name so that we can assist you. Thank you!
Sophia D.
I would give zero stars if I could. I just got onboarded with them 2 months ago and right off the bat there are issues that they REFUSE to acknowledge or fix. My company ship shoes in shoe boxes that are AT MOST 4lbs given the weight AND dimensional weight of the boxes using THEIR calculator and I am consistently getting charged 6-7lb, even ones up to 12 to 18 lbs and they have told me that they will “look into it” and “pull reports” because they “only issue refunds on Tuesdays” blah blah blah for over a month. I’ve been in contacts with Tiffany Davis and Michael Roach and they’ve been putting me off saying the exact same thing over and over again for weeks and I genuinely don’t think they do anything other than just emailing me the same excuses. Furthermore I did some digging and ran some tests for the pricing in comparison to just the basic Shopify plan and it’s literally half the price for shipping the exact same boxes (probably because they’re charging me for 4 lbs and not the 18 lbs that shipmonk claims for a SINGLE SHOE BOX…). So after all of this their pricing is not even any cheaper even though they claim to have “good rates”. I’m not even a Shopify Plus account or anything and am on their basic tier which makes this extremely fishy. Overall, TERRIBLE company, extremely slow in answering EXTREMELY basic questions and DO NOT take any accountability for their mistakes (they’ll always blame it on the carrier). I’m just waiting for my inventory to run out with them so I can immediately switch to someone else because I will never spend another dollar on this company ever again
khadija L.
Fernando from the onboarding team made my first experience with Shipmonk the most pleasant one ever, he walked me through every step with a smile and a level of professionalism I have ever seen. Zubin from the warehouse, was also so kind and professional, he explained to me what I need to do to make my drop off easier next time.. I just want to express my heartfelt Gratitude to Fernando and Zubin and extend it to everyone in this company.. The Happiness Engineers is just that, they make everything so easy...
Response from ShipMonkJul 8, 2024
Dear Khadija, We are so happy to hear that your onboarding experience with ShipMonk and your interactions with our team members have been so fantastic. Thank you for sharing; we'll be sure to communicate the feedback to Fernando, Zubin, and the entire customer support team. Let us know if there is ever anything else we can do for you, and once again welcome to our fulfillment family!
